---
schema_version: "1"
id: 5c2d96c92ae7dd7535dff5e378d78b3006c256a6461cb9d58d61df3127c43c7a
title: Manage Field Service Permissions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_manage_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_manage_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cdba9ec5c0b7d1b730bfa8d85919a50f669529e487cf5b9e02197f42086651ef
description: Give your team access to Field Service features. Create and assign standard permission sets and permission set licenses. Then add customizations to suit your business needs.
products:
  - Field Service
release: "264"
---
# Manage Field Service Permissions

Give your team access to Field Service features. Create and assign standard permission sets and permission set licenses. Then add customizations to suit your business needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

- **[Get to Know Field Service Personas](https://help.salesforce.com/s/articleView?id=service.fs_personas.htm&release=264.0.0&type=5)**  
    Learn about the different user personas in a typical field service implementation. Use standard and custom permission sets to tailor Field Service to your users’ needs.
- **[Field Service Permission Set Licenses](https://help.salesforce.com/s/articleView?id=service.fs_perm_set_licenses.htm&release=264.0.0&type=5)**  
    Permission set licenses are required for some Field Service users to interact with settings, the Classic Dispatch Console, and other features. Learn how permission set licenses match to different groups of users.
- **[Create Field Service Permission Sets](https://help.salesforce.com/s/articleView?id=service.pfs_get_started.htm&release=264.0.0&type=5)**  
    Create Field Service permission sets from the Field Service Admin app.
- **[Assign Field Service Permissions](https://help.salesforce.com/s/articleView?id=service.pfs_set_profiles_perms.htm&release=264.0.0&type=5)**  
    After you create your field service permission sets, give users the permissions they need to complete their field service tasks. You can assign permissions in Setup or in Guided Setup.
- **[Set Custom Permissions for Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_custom_permissions.htm&release=264.0.0&type=5)**  
    The Field Service managed package includes custom permissions that control users’ access to actions and views. For example, you can control access to bulk actions, such as dispatching, optimizing, and scheduling, or the ability to drag appointments in the Gantt.
- **[Assign Field Service Page Layouts](https://help.salesforce.com/s/articleView?id=service.pfs_layouts.htm&release=264.0.0&type=5)**  
    The Field Service managed package provides standard object page layouts that include field service Visualforce components and Chatter actions. Assign these page layouts to the System Administrator and Standard User profiles.
- **[Clone and Assign Page Layouts](https://help.salesforce.com/s/articleView?id=service.fs_clone_layout.htm&release=264.0.0&type=5)**  
    When you complete the steps in Set Up the Basics in Salesforce Go, you can clone page layouts and assign them to specific user profiles. Clone and assign page layouts to efficiently give your admins, dispatchers, and technicians access to the information and tools relevant to their job function.
- **[Limit Access to Field Service Records](https://help.salesforce.com/s/articleView?id=service.fs_sharing.htm&release=264.0.0&type=5)**  
    When you install the Field Service Managed Package, org-wide default sharing settings are set to Public Read/Write for the Work Orders, Work Order Line Item, and Service Appointment objects. Therefore, all users can view and update these records even if the records are owned by other users. However, most Field Service customers choose to limit access to these records so that their team members see only the records that are relevant to them and on a need-to-know basis, for example, a dispatcher with access only to service appointments for the service territories that they manage.