---
schema_version: "1"
id: cd6fff263970041054ca8d16da2d544b36b6e3a5d7b8f10c4fecaae0c8c349a1
title: Where Do I Start with Field Service?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_landing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_landing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 93a4dc50b9f90816757e06dce991d69f00a527fa8b81ed5642482a321dd53bd3
description: Explore resources for Agentforce Field Service and Operations (formerly Field Service) and learn how it can help your business.
products:
  - Field Service
release: "264"
---
# Where Do I Start with Field Service?

Explore resources for Agentforce Field Service and Operations (formerly Field Service) and learn how it can help your business.

![Field Service Journey showing five icons for each of the key stops in the Field Service journey.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_landingpage_homejourney.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
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          <td class="slds-cell-wrap" style="vertical-align:top;">What is Agentforce Field Service and Operations?</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Learn about Salesforce and how AI is transforming the Field Service space.</p>
            <ul>
              <li><a href="https://www.salesforce.com/resources/articles/what-is-field-service-management/" target="_blank">Field Service Management: What It Is, Benefits,
                  &amp; More</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_key_concepts.htm&amp;release=264.0.0&amp;type=5" title="Review terms used in Agentforce Field Service and Operations (formerly Field Service).">Key Concepts and
                  Glossary</a></li>

              <li><a href="https://www.salesforce.com/service/field-service-management/" target="_blank">Agentforce Field Service and
                  Operations</a></li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">How Can It Help Me?</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Learn how to work smarter with Field Service in Salesforce.</p>
            <ul>
              <li><a href="https://www.salesforce.com/blog/aftermarket-service-robotics-oem/" target="_blank">Customer Story: Movu Robotics and
                  Varian</a></li>

              <li><a href="https://www.salesforce.com/blog/field-service-inspections/" target="_blank">Customer Story: CESI and the Workdry
                  Group</a></li>

              <li><a href="https://trailhead.salesforce.com/en/content/learn/modules/digital-transformation?trail_id=go-digital-fast-with-the-salesforce-customer-360" target="_blank">Trail: Digital Transformation</a></li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Plan Your Rollout</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Set your business up for success with a thoughtful Field Service rollout.</p>
            <ul>
              <li><a href="https://www.salesforce.com/campaign/launching-epic-salesforce-implementations/" target="_blank">Video: Expert Implementation Tips</a></li>

              <li><a href="https://trailhead.salesforce.com/en/content/learn/modules/sf_releases?trail_id=sf_release_prep" target="_blank">Trail: Release Readiness Strategies</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_setup_landing_build.htm&amp;release=264.0.0&amp;type=5" title="Explore, set up and configure, and monitor usage of Field Service features in one streamlined setup location.">Set Up
                  Field Service in Salesforce Go</a></li>

              <li><a href="https://trailhead.salesforce.com/content/learn/trails/field_service" target="_blank">Trail: Get on the Road with Field
                  Service</a></li>

              <li><a href="https://trailhead.salesforce.com/content/learn/trails/supercharge-field-service-lightning" target="_blank">Trail: Supercharge Field Service</a></li>

              <li><a href="https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_introduction.htm" target="_blank">Field Service Developer Guide</a></li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Set Up and Get Started</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Find resources to guide you in your setup journey.</p>
            <ul>
              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_set_up.htm&amp;release=264.0.0&amp;type=5" title="Build and manage the central features of Agentforce Field Service and Operations (formerly Field Service). With help from Salesforce Go, set up your workforce and service territories, set up inventory tracking, and get started with work orders and maintenance plans.">Set Up Field Service Basics</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_manage_scheduling_parent.htm&amp;release=264.0.0&amp;type=5" title="Take control of service appointment scheduling in Agentforce Field Service and Operations (formerly Field Service). Create an optimized schedule for your team and use out-of-the-box scheduling features.">Manage Field Service Scheduling</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_setup_parent.htm&amp;release=264.0.0&amp;type=5" title="Equip your mobile workers and dispatchers with intuitive AI tools from Agentforce.">AI Solutions for Field Service</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_extend.htm&amp;release=264.0.0&amp;type=5" title="Take Agentforce Field Service and Operations (formerly Field Service) to the next level with tools like Appointment Assistant, Visual Remote Assistant, and Workforce Scheduling.">Extend Field Service</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.mfs_overview.htm&amp;release=264.0.0&amp;type=5" title="The Field Service mobile app for iOS and Android is an offline-first, all-in-one tool optimized for a modern mobile workforce.">Field Service Mobile App</a></li>

              <li><a href="https://help.salesforce.com/s/articleView?id=service.fs_get_metrics_with_analytics.htm&amp;release=264.0.0&amp;type=5" title="Explore advanced analytics tools to guide your field service decision-making.">Track Field Service Metrics</a></li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Learn From the Experts</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Get implementation help from industry experts.</p>
            <ul>
              <li><a href="https://www.salesforce.com/services/professional-services/" target="_blank">Salesforce Professional Services</a></li>

              <li><a href="https://trailhead.salesforce.com/trailblazer-community/groups/0F93A000000PcSs?tab=discussion&amp;sort=LAST_MODIFIED_DATE_DESC" target="_blank">Field Service Trailblazer Community</a></li>

              <li><a href="https://trailheadacademy.salesforce.com/classes" target="_blank">Trailhead Academy</a></li>

              <li><a href="https://www.salesforce.com/blog/consulting-partner-field-service-implementation/" target="_blank">Considerations When Selecting a Consulting
                  Partner</a></li>

              <li><a href="https://admin.salesforce.com/" target="_blank">Salesforce Admins: Latest Blog Posts, Podcasts, Videos, and
                  Resources</a></li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.