With Field Service, you can describe different kinds of shifts by using a job profile.
To indicate the experience or expertise required for a job, add skills to the job profile. Job
profiles and related skill requirements are referenced when you’re using shift-assignment tools,
such as the Get Candidates shift scheduling action, or when you’re assigning shifts in bulk. For
example, a healthcare company can use job profiles to differentiate shifts that require on-call
nurse practitioners from social workers or therapists.
Required Editions
| Available in: Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in
Enterprise, Unlimited, and Developer Editions.
|
| User Permissions Needed |
| To view, create, and update shifts and job profiles |
View, create, and edit on Shifts, Job Profiles, Service Territories, Service
Resources, Service Territory Memberships |
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From the App Launcher, click Job Profiles.
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Click New.
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Enter a name and description for the job profile.
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Associate skills with the job profile.
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In the Related tab, next to Skill Requirements, click New.
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Select the skill and skill level that are required for the job profile. The skills
available are based on your settings in Setup. You can also create skills.
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Click Save.
To continue adding skills, repeat these steps.
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Click Save.
