---
schema_version: "1"
id: 8aab4d7ccaf3dfd91aef752852f426352d69a4bebdbea7454cfa3aca528639da
title: Track Field Service Metrics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_get_metrics_with_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_get_metrics_with_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 75ec70e111eca0b82a8ccf57552f8fad284c1b905c8e7395876bb82239daec1f
description: Explore advanced analytics tools to guide your field service decision-making.
products:
  - Field Service
release: "264"
---
# Track Field Service Metrics

Explore advanced analytics tools to guide your field service decision-making.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.

- **[Field Service Reporting Basics](https://help.salesforce.com/s/articleView?id=service.fs_reporting_basics.htm&release=264.0.0&type=5)**  
    Familiarize yourself with basic reporting tools in Field Service. Create report types to track KPIs, and explore out-of-the-box dashboards from Salesforce Labs AppExchange.
- **[Track Metrics with Field Service Operations](https://help.salesforce.com/s/articleView?id=service.fso_considerations.htm&release=264.0.0&type=5)**  
    Track and monitor the health of your field service workforce, assets, processes, and customers with personalized KPIs and actionable insights, all surfaced in Field Service Intelligence dashboards.
- **[Field Service Intelligence (CRMA)](https://help.salesforce.com/s/articleView?id=service.ifs_intro.htm&release=264.0.0&type=5)**  
    Determine whether you're meeting your customer service goals with easy-to-understand data visualizations that help you improve operations and reduce costs. Field Service Intelligence includes Data 360, CRM Analytics, and Agentforce Service (formerly Service Cloud).
- **[Balance Resources and Demand with Capacity Planning](https://help.salesforce.com/s/articleView?id=service.fs_capacity_planning_overview.htm&release=264.0.0&type=5)**  
    Track key metrics and optimize resource allocation with the Capacity Planning dashboard.
- **[Explore Metrics in Field Service Optimization Hub](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_hub_parent_page.htm&release=264.0.0&type=5)**  
    Track the improvements that optimization made to the scheduling of service appointments across multiple territories, and learn how to get the best results from optimization.
- **[Maximize Performance with Scheduling and Optimization Insights (Beta)](https://help.salesforce.com/s/articleView?id=service.fs_es_insights_default.htm&release=264.0.0&type=5)**  
    Get real-time visibility into optimization and scheduling usage, performance, and business outcomes so teams can confidently invest in what drives impact.
- **[Set Up Field Service Mobile Insights (Beta)](https://help.salesforce.com/s/articleView?id=service.fs_mobile_insights_setup.htm&release=264.0.0&type=5)**  
    Turn your operational data from the Field Service mobile app into actionable intelligence.
- **[Sync Your Mobile Metrics: Run Your Mobile Batch Data Transform](https://help.salesforce.com/s/articleView?id=service.fs_run_bdt_for_mobile_insights.htm&release=264.0.0&type=5)**  
    Complete the setup of Mobile Insights by running batch data transforms to sync and activate your application versions and device models data.