---
schema_version: "1"
id: 42151c536728f033d529f21c172d7d8bd107f52a69940de70b0ac884c8233657
title: Generate Service Document PDFs on the Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_generate_pdfs_mobile.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_generate_pdfs_mobile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8bb6d05a9247962de57bb5ef62c2dd456ab3782a8b18a182d84afee38618f856
description: With Document Builder, you can generate PDFs from the desktop site and mobile app. This topic walks you through the process for the Field Service mobile app.
products:
  - Field Service
release: "264"
---
# Generate Service Document PDFs on the Mobile App

With Document Builder, you can generate PDFs from the desktop site and mobile app. This topic walks you through the process for the Field Service mobile app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d14278e72">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d14278e72 ">To create service document PDFs on the mobile app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d14278e72 ">Field Service permission set license for mobile AND Document
              Builder</td>

          </tr>
        </tbody>
      </table>

To use Document Builder on the Field Service mobile app, you must add the Service Report related list to the Service Appointment page layout assigned to your mobile user’s profile. You must also create default templates for Work Order, Service Appointment, and Work Order Line Item.

You must grant all users who generate PDFs access to the ServiceReportLanguage field on the Work Order object. You can grant access to this field by enabling Field Level Security settings. See [Field Permissions](https://help.salesforce.com/s/articleView?id=platform.users_profiles_field_perms.htm&type=5&language=en_US).

Before generating service document PDFs on the Field Service mobile app, enable push notifications on your device. Document Builder uses push notifications to let you know your PDF is ready and error messages let you know when something’s gone wrong.

1. Go to a work order, work order line item, or service appointment. Here, we demonstrate with a work order.
2. Click the **Actions** launcher, and then **Create Service Document**
    
    You’re redirected to a preview of the Work Summary template, which shows the customer details and work completed and prompts you to collect a signature from the customer.
3. Collect the required customer signature by having them type and sign their name.
4. If you can’t collect the signature, click **Can’t Collect Signature** and provide a reason. For example, you can record that the representative wasn’t present.
5. Click **Save**, and then click **Generate Document** on the following window.
    
    A popup notifies you when the document generation is complete. If you don’t see a popup and the process taking a long time, pull down to refresh the page. If you’re offline, your document is added to a queue.
6. Click the notification, which takes you back to the Field Service mobile app, where you can see the final PDF of the work summary. This PDF is accessible from the overview tab on the given work order.
    
    If you haven’t set a field value or default template, mobile workers can’t generate a document. When they click **New Service Document**, they get an error message.

#### See Also

- [Generate Service Document PDFs on the Desktop Site](https://help.salesforce.com/s/articleView?id=service.fs_generate_pdfs_desktop.htm&release=264.0.0&type=5 "With Document Builder, you can generate PDFs from the desktop site and mobile app. This topic walks you through the process for the desktop site.")