--- schema_version: "1" id: ba37b39ce5f208a1ba9210b3c022415b9c19190d9950f604ed9dfdafbf0f58eb title: Implement Field Service Enhanced Scheduling and Optimization collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_eso_overview.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_eso_overview.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: e5b5d09de0554c8ca975fe5cd7af970fe8f270150b5f00bfb7cfcf84b32ed658 description: Field Service’s Enhanced Scheduling and Optimization replaces the optimization functionality and associated manual and semiautomatic scheduling services you’ve been using. The new architecture and services are more efficient and improve scalability, performance, and schedule quality. Built on the Hyperforce platform, Enhanced Scheduling and Optimization hosts innovative new functionality to take Salesforce Field Service to the next level. Learn more about setting up optimization and creating optimization jobs, explore optimization metrics, and get scheduling recommendations. Start your journey to Enhanced Scheduling and Optimization, with resources for every step of your way. products: - Field Service release: "264" --- # Implement Field Service Enhanced Scheduling and Optimization Field Service’s Enhanced Scheduling and Optimization replaces the optimization functionality and associated manual and semiautomatic scheduling services you’ve been using. The new architecture and services are more efficient and improve scalability, performance, and schedule quality. Built on the Hyperforce platform, Enhanced Scheduling and Optimization hosts innovative new functionality to take Salesforce Field Service to the next level. Learn more about setting up optimization and creating optimization jobs, explore optimization metrics, and get scheduling recommendations. Start your journey to Enhanced Scheduling and Optimization, with resources for every step of your way. ![ESO header](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/eso_learning_map_banner.png)
Your Guide to Enhanced Scheduling and Optimization
| ![start](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_start.png) | ![build icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_build_1.png) | ![learn icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_learn_1.png) | | --- | --- | --- | | **Get Started** | **Set Up Enhanced Scheduling and Optimization** | **Considerations and Limitations** | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Get Started with Schedule Automation and Optimization in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_get_started_sched_auto.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Enable Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_setup_enable.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Considerations for Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_available_considerations.htm&type=5&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [How Does the Field Service Optimization Engine Work?](https://help.salesforce.com/s/articleView?id=service.fs_start_optimization.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Transition to Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_transition.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Limits and Limitations for Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_available_limits.htm&type=5&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [What’s Available in Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_available.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Create the Field Service Integration Permission Set](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_setup_fs_integration_perm_set.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Limitations for Enhanced Optimization per Territory](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_optimization_per_territory_limitations.htm&type=5&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Guidelines for Effective Schedule Automation and Optimization in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_get_started_sched_auto_considerations.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Configure Remote Site Settings](https://help.salesforce.com/s/articleView?id=xcloud.configuring_remoteproxy.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Field Service Limits and Limitations](https://help.salesforce.com/s/articleView?id=service.fs_limits.htm&type=5&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Create and Manage Field Service Scheduling Policies](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Enable Point-to-Point Routing) Set Up Routing for Travel Time Calculations](https://help.salesforce.com/s/articleView?id=service.pfs_streetlevelrouting.htm&type=5&language=en_US) | **Additional Resources:** | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Create and Manage Field Service Work Rules](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_work_rules.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Set Up Enhanced Optimization per Territory](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_optimization_per_territory.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [What’s the Fate of Older Salesforce Customizations?](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_fate.htm&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Create and Manage Field Service Objectives](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives.htm&language=en_US) |   |   | | **Additional Resources:** |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Get Ready for Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_customization.htm&type=5&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [What’s Schedule Optimization?](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_definitions.htm&type=5&language=en_US) |   |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Enhanced Scheduling and Optimization (Spring ’23)](https://salesforce.vidyard.com/watch/JnQv1j6FZBKCDvowiAKYt3?) |   |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Enhanced Scheduling and Optimization (Summer ’23)](https://salesforce.vidyard.com/watch/co5NH5i9ncUbPaCfDxNwz5) |   |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Optimization Enablement Basics - Optimization Challenge](https://salesforce.vidyard.com/watch/NwHSyshj49nRpuL4xioX1A) |   |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Introduction to Field Service Schedule Optimization](https://www.youtube.com/watch?v=MqAoj9GRxL4) |   |   | | ![connector icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_integrate_1.png) | ![develop icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_develop_1.png) | ![analyze icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_analyze_1.png) | | **Enhanced Features** | **Optimize your Schedule** | **Explore Metrics** | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Travel Modes](https://salesforce.vidyard.com/watch/UHGzuj7FxrRifXwtjBh9Dw?) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimize Your Schedule from the Field Service Classic Dispatch Console](https://help.salesforce.com/s/articleView?id=service.pfs_optimize_dispatcher.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Explore Metrics in Field Service Optimization Hub](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_hub_parent_page.htm&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Set Up Travel Modes](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimize Today’s Field Service Schedule](https://help.salesforce.com/s/articleView?id=pfs_in_day_optimization.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Field Service Operations Home](https://help.salesforce.com/s/articleView?id=service.fs_home.htm&language=en_US) | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Holiday Management](https://salesforce.vidyard.com/watch/njwNmz9T8MXKEV7htczL6t) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimize a Single Field Service Resource’s Schedule](https://help.salesforce.com/s/articleView?id=service.pfs_resource_optimization_user.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Improve Operations with Field Service Intelligence](https://help.salesforce.com/s/articleView?id=service.ifs_intro.htm&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Add Holidays to Operating Hours](https://help.salesforce.com/s/articleView?id=service.fs_oh_holidays.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Manage Scheduled Jobs in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_set_up_jobs_enhanced.htm&type=5&language=en_US) |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Flexible Breaks](https://salesforce.vidyard.com/watch/ApnH4EVnSnk2P1xX1d3nMT) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimization Horizon](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_horizon.htm&language=en_US) |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Multiple Flexible Breaks) Work Rule Entry Type: Service Resource Availability](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_work_rule_entry_service_resource_availability.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimize Field Service Appointments by Using Priorities](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_priority_optimization.htm&language=en_US) |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Service Appointment Sliding](https://salesforce.vidyard.com/watch/zy3R3NZyzMqaTGfpDRxnhR?) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Manage Optimization Conflicts](https://help.salesforce.com/s/articleView?id=service.pfs_manage_opt_conflicts.htm&language=en_US) |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Sliding and Reshuffling for Scheduling and Appointment Booking](https://help.salesforce.com/s/articleView?id=service.pfs_sliding_service_appointment.htm&type=5&language=en_US) | ![trailhead icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/trail_icon.png) [Trailhead: Field Service Optimization](https://trailhead.salesforce.com/content/learn/modules/field-service-lightning-optimization) |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Appointment Insights](https://help.salesforce.com/s/articleView?id=service.pfs_appointment_insights_parent_page.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimize Field Service Schedules](https://help.salesforce.com/s/articleView?id=service.fs_landing_optimize.htm&language=en_US) |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Offsite Appointments) Service Appointment Fields for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_appointment_fields.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Optimize Your Field Service Schedule](https://help.salesforce.com/s/articleView?id=service.pfs_optimization.htm&type=5&language=en_US) |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Work Capacity Limits) Manage Work Capacity in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_workcapacitylimits.htm&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Travel Time Buffer) Set Up Routing for Travel Time Calculations](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up.htm&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Enhanced Scheduled Jobs) Manage Scheduled Jobs in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_set_up_jobs_enhanced.htm&type=5&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Keep Scheduled) Manage Scheduled Jobs in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_set_up_jobs_enhanced.htm&type=5&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Field Service Optimization Center](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_center.htm&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Same Site Service Objective) Create and Manage Field Service Objectives](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives.htm&language=en_US) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [(Skill Preference Service Objective) Create and Manage Field Service Objectives](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives.htm&language=en_US) |   |   | | ![video icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/video_icon.png) [Video: Complex Work](https://salesforce.vidyard.com/watch/bt7RebyQunv3ypg5Jjfgw3) |   |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Complex Work in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_complex_work.htm&type=5&language=en_US) |   |   | | ![analyze icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_analyze_1.png) | ![learn icon with connecting dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_learn_1.png) | ![analyze icon ending](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/lm_analyze_end_2.png) | | **Monitor and Troubleshoot** | **Scheduling and Optimization Solutions** | **Improve your Schedule with Appointment Insights** | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Monitor Optimization Requests](https://help.salesforce.com/s/articleView?id=service.pfs_monitor_optimization_requests.htm&type=5&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Field Service Scheduling and Optimization Solutions](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_sched_and_opt.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Get Recommendations with Appointment Insights](https://help.salesforce.com/s/articleView?id=service.pfs_appointment_insights_parent_page.htm&type=5&language=en_US) | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Field Service Enhanced Scheduling and Optimization Error Messages](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_error_message.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Represent My Workforce Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_represent_workforce.htm&language=en_US) |   | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Get Information on Optimization with Field Service Optimization Center](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_center.htm&language=en_US) | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Define Which Field Service Resources Perform Work and Where](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_define_which_resource.htm&language=en_US) | | |   | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Define When Field Service Resources Perform Work](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_define_when_resources_work.htm&language=en_US) |   | | | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Define Field Service Work](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_define_work.htm&language=en_US) |   | |   | ![doc icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/doc_icon.png) [Manage the Field Service Schedule](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_manage_schedule.htm&language=en_US) |   |