---
schema_version: "1"
id: 87454da0f3552a065771bcf83aa9d533f5b8d70b97f4872e8a32ad77a8bbb6fa
title: Enable Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 53c012e4c9127c43391f2d441c23c0d702803e4a3891c95b8d72dfbb8b60da5c
description: Enable Field Service to start using Field Service features.
products:
  - Field Service
release: "264"
---
# Enable Field Service

Enable Field Service to start using Field Service features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d89253e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d89253e72 ">To enable Field Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d89253e72 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Field Service Settings in the Quick Find box, then select **Field Service Settings**.
2. Enable Field Service, and click **Save** to display more settings.
    
    If you don’t have a Field Service add-on license, an option to enable work orders is on by default. If Field Service was enabled, but the license was removed or has expired, that option is off by default.
3. Optionally, turn on in-app notifications for Salesforce app and Lightning Experience users when any of the following actions occurs on a work order or work order line item that they own or follow:
    
    - A text or file post is added
    - A tracked field is updated
    - The record owner changes
    - The resource assignments change on a related service appointment
    
    If the option to track all related objects is selected in your feed tracking settings for work orders, users are also notified when child records of work orders—such as service appointments—are created or deleted.
4. Optionally, update the sharing settings. See [Limit Access to Field Service Records](https://help.salesforce.com/s/articleView?id=service.fs_sharing.htm&release=264.0.0&type=5 "When you install the Field Service Managed Package, org-wide default sharing settings are set to Public Read/Write for the Work Orders, Work Order Line Item, and Service Appointment objects. Therefore, all users can view and update these records even if the records are owned by other users. However, most Field Service customers choose to limit access to these records so that their team members see only the records that are relevant to them and on a need-to-know basis, for example, a dispatcher with access only to service appointments for the service territories that they manage.").
5. When you set up work types, which are templates for work orders, you can opt to automatically add a service appointment to new work orders or work order line items associated with a work type. Configure the number of days between the created date and due date on auto-created service appointments.
6. If you want to use your knowledge base in field service, select the fields that the search engine scans to suggest articles on work orders or work order line items.
7. Save your changes.

![Settings page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_setup_page.png)

#### See Also

- [_Trailhead_: Field Service Basics](https://trailhead.salesforce.com/en/modules/field_service_basics)