---
schema_version: "1"
id: 9e6acd81e6fc00c5c1de8c078489bef0dc1fa3ca065a0814d88de73fe8a9f804
title: Considerations for Einstein for Field Service Mobile
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b71e9c62bf9ca169edda943992eccca4621bc660b8b3f40ad751d7076c01f19
description: To use Einstein for Field Service Mobile, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Field Service
release: "264"
---
# Considerations for Einstein for Field Service Mobile

To use Einstein for Field Service Mobile, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Einstein generative AI is available in Lightning Experience. Setup for Einstein generative AI is available in Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in all enhanced Messaging channels. <a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;language=en_US&amp;type=5" target="_blank">View required editions</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features and managed package are available in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">For purchasing options, contact your Salesforce account executive.</td></tr></tbody></table>

## Language and Locale Support

Einstein for Field Service supports the languages and locales supported on the Salesforce generative AI platform, as described in [Einstein Generative AI Supported Languages and Locales](https://help.salesforce.com/s/articleView?id=ai.generative_ai_platform_languages.htm&type=5&language=en_US).

## Large Language Model Support

Einstein for Field Service supports the models supported on the Salesforce generative AI platform, as described in [Large Language Model Support](https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&type=5&language=en_US).

## Einstein Trust Layer Service Support

Einstein for Field Service supports the Trust Layer services provided on the Salesforce generative AI platform, as described in [Einstein Trust Layer](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&type=5&language=en_US). Ask your system administrator about which Einstein Trust Layer services are enabled in your org and available for Einstein for Field Service. For Field Service features that use AI agents, see Einstein Trust Layer in [Trust and Agents](https://help.salesforce.com/s/articleView?id=ai.copilot_trust.htm&type=5&language=en_US).

## Generative AI Usage

Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI. The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data 360 credits. To learn more, see [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US).

Usage Types Billed by Feature    
| CARD | Type | DESCRIPTION | NOTES |
| --- | --- | --- | --- |
| Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US). |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Post-Work Summary: This feature does not draw down credits for AI usage if your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI credit consumption, see [Metering for Agentforce and Generative AI Usage](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&type=5&language=en_US). Credits can still be consumed by data services in Data 360 and other related usage.