---
schema_version: "1"
id: 64da7b60bf21688ab1027b17041fb24843c76fe437160ac707890e4c11d6849e
title: Sample Utterances for Field Service Customer-Initiated Scheduling with Agentforce in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_utterances.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_utterances.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8b70944b8f28ffcf4add1822a6c62b3cdafce01cd831bbdd1f8503bad18e4b6d
description: These utterances are examples of ways to trigger Autonomous Scheduling. Your customers aren’t required to use these exact phrases. They can use natural language, which Agentforce understands. Use these utterances to see how the agent works in Agentforce Builder.
products:
  - Field Service
release: "264"
---
# Sample Utterances for Field Service Customer-Initiated Scheduling with Agentforce in the Legacy Agentforce Builder

These utterances are examples of ways to trigger Autonomous Scheduling. Your customers aren’t required to use these exact phrases. They can use natural language, which Agentforce understands. Use these utterances to see how the agent works in Agentforce Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

## Book a new appointment

- “The air conditioner in my bedroom isn’t working. I would like to schedule a repair.”
- “There’s an issue with my washing machine and I need a technician.”
- “I need to fix my broken fridge.”
- “My car isn’t turning on and I need you to send someone to fix it.”
- “My new TV has arrived and I want someone to come and install it.”

## Cancel an appointment

- “I want to cancel my appointment”
- “Cancel my upcoming appointment”
- “I don’t need the appointment that I scheduled anymore.”
- “Something came up, and I need to cancel my appointment immediately.”
- “I don’t need the service that I asked for anymore”

## Get information about an appointment

- “What time is my appointment scheduled for?”
- “When is my technician supposed to arrive?”
- “When is my next scheduled visit?”
- “Which appointments do I have booked?”
- “What day is my appointment?”

## Reschedule an appointment (customer)

- “I just realized that I won’t be home at the time of my booked appointment. Can you help me reschedule it?”
- “I need to move my current appointment to the next available slot.”
- “I won’t be available for my scheduled appointment. Can we reschedule it?”
- “Is there an earlier time available for my appointment?”
- “I need to reschedule my appointment for a later date.”

## Rebook an appointment from the Agentforce Panel (dispatcher)

- “Rebook all of John Cash’s and Jenny Chan’s appointments that are scheduled for today”
- “Rebook all appointments taking place tomorrow in the North Los Angeles and East Los Angeles territories”
- “Reschedule all installation appointments scheduled for today”
- “Reschedule Emma Fox’s TV installation that’s scheduled for tomorrow”