---
schema_version: "1"
id: c73373b8bcc97d4a99a2cd6017578bc20fc85a4dca7192dccb7661acdb00330c
title: Set Up Autonomous Scheduling in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_setup_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aee2ac6fa54eee53fd3e52e202d7764873fd663b08daf291ca30c7462e50bbcb
description: Create your AI agents and set them up for success.
products:
  - Field Service
release: "264"
---
# Set Up Autonomous Scheduling in the Legacy Agentforce Builder

Create your AI agents and set them up for success.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

- **[Complete Prerequisites for Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_prereq.htm&release=264.0.0&type=5)**  
    Make sure to complete these steps before creating your agents.
- **[Set Up Customer-Initiated Scheduling for Field Service in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup.htm&release=264.0.0&type=5)**  
    Customer-Initiated Scheduling can be implemented using Agentforce Service Agent or Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.
- **[Set Up Customer Outreach for Autonomous Scheduling in Field Service in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&release=264.0.0&type=5)**  
    Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.
- **[Assign Permissions for Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_perms.htm&release=264.0.0&type=5)**  
    Create and assign permissions to users.