Learn about the agent templates and subagents used in Autonomous Scheduling.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
- Agent Template: Scheduling Agent for Field Service in the Legacy Agentforce Builder
Quickly answer customer requests made in natural language by working with the Scheduling agent that manages appointments directly and intelligently with your customers. You can use the Scheduling agent for Field Service or Salesforce Scheduler. This AI-driven approach speeds up response times and optimizes resource allocation. Complex issues are seamlessly escalated to a representative. Customers benefit from faster resolutions and more efficient service. And, your customer service teams are freed up to work on other tasks. - Subagent: Appointment Management for Field Service in the Legacy Agentforce Builder
Review the Appointment Management for Field Service subagent’s actions and reference actions. - Subagent: Appointment Management from Agentforce Panel in the Legacy Agentforce Builder
Review the Appointment Management from Agentforce Panel subagent’s actions and reference actions.