--- schema_version: "1" id: 69c8171d6fe15cfba5263607c7a000444ec89ae33138d2de8deb70b2f7115846 title: Autonomous Scheduling in the Legacy Agentforce Builder for Field Service collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_parent.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_parent.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d30da6a7e8971c83f758752029ed72da0f9e9acd377781435890afd5784b8067 description: "Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking using Dispatcher-Prompted Outreach, and by handling asset maintenance coordination with Proactive Asset Service Scheduling." products: - Field Service release: "264" --- # Autonomous Scheduling in the Legacy Agentforce Builder for Field Service Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking using Dispatcher-Prompted Outreach, and by handling asset maintenance coordination with Proactive Asset Service Scheduling. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_tip.png) Tip For instructions using Agentforce Studio, see [Autonomous Scheduling in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_parent_studio.htm&release=264.0.0&type=5 "Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking of appointments, sending appointment reminders to your customers to reduce no-shows, and asset maintenance coordination."). ![Sections of Autonomous Scheduling documentation](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_agentforce_scheduling_blocks.png) - **[Autonomous Scheduling Use Cases in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_use_cases.htm&release=264.0.0&type=5)** Learn what Autonomous Scheduling can do for you. - **[Get Started with Autonomous Scheduling for Field Service in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_get_started.htm&release=264.0.0&type=5)** Before you build your agents, learn about Autonomous Scheduling, and review the considerations. - **[Set Up Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup_parent.htm&release=264.0.0&type=5)** Create your AI agents and set them up for success. - **[Configure Autonomous Scheduling for Field Service in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_configure.htm&release=264.0.0&type=5)** You can modify the behavior of Autonomous Scheduling by configuring the agent and its various components. Your agent includes details and is composed of subagents that include actions that call flows. You can configure any of these components. For example, in the agent details you can configure the welcome message, in the subagent you can configure the instructions, and in the flows you can change the scheduling policy, operating hours and more. - **[Test and Troubleshoot Your Agent for Field Service Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_test.htm&release=264.0.0&type=5)** Test your agent before you go live and resolve any issues that you encounter. - **[Monitor Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_monitor.htm&release=264.0.0&type=5)** You can monitor agent conversations in several ways. Use the Omni Supervisor to view all active agent conversations. Use the Omni-Channel component to handle escalated conversations. Use the Agentforce Scheduling Supervisor View to view active, escalated, and completed conversations from the last 72 hours. - **[Build Your Autonomous Scheduling Experience in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_blueprints.htm&release=264.0.0&type=5)** In addition to the standard solutions that Autonomous Scheduling includes, you can also build your own experience. This section contains examples of how autonomous scheduling can be used to meet your business needs, but the options are endless. - **[Reference Information for Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_reference.htm&release=264.0.0&type=5)** Learn about the agent templates and subagents used in Autonomous Scheduling.