---
schema_version: "1"
id: 286a88fb749c6e7909f8c38204e5d1baa4eb4bc4017060a6efd8d725cf013fc6
title: Monitor Autonomous Scheduling in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_monitor.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_monitor.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 39326f260f5121b46b0e47652888fbf648d43d3fd3b99e6ce5ae61a5eccf0f76
description: You can monitor agent conversations in several ways. Use the Omni Supervisor to view all active agent conversations. Use the Omni-Channel component to handle escalated conversations. Use the Agentforce Scheduling Supervisor View to view active, escalated, and completed conversations from the last 72 hours.
products:
  - Field Service
release: "264"
---
# Monitor Autonomous Scheduling in the Legacy Agentforce Builder

You can monitor agent conversations in several ways. Use the Omni Supervisor to view all active agent conversations. Use the Omni-Channel component to handle escalated conversations. Use the Agentforce Scheduling Supervisor View to view active, escalated, and completed conversations from the last 72 hours.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

- **[Understanding Messaging Sessions and Service Appointments in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_monitor_understand.htm&release=264.0.0&type=5)**  
    Learn about how engagement topics connect between messaging sessions and service appointments.
- **[Set Up Monitoring for Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_monitor_setup.htm&release=264.0.0&type=5)**  
    Before using Omni Supervisor or Omni-Channel, set up the Messaging Session object’s page layout to display engagement topics.
- **[Use Omni Supervisor to Monitor All Autonomous Scheduling Conversations in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_monitor_omni_supervisor.htm&release=264.0.0&type=5)**  
    Use Omni Supervisor to monitor all conversations between your Scheduling agent or Agentforce Service agent and a Field Service customer. After you’ve set up monitoring, you can drill down on any conversation between your agent and the customer.
- **[Use Omni-Channel to Handle Autonomous Scheduling Escalations in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_monitor_omni_channel.htm&release=264.0.0&type=5)**  
    After you’ve set up monitoring, you can use the Omni-Channel component to monitor and handle escalated conversations from Field Service customers. We recommend using the Omni-Channel sidebar.
- **[Use Agentforce Scheduling Supervisor View in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_supervisor_view_parent.htm&release=264.0.0&type=5)**  
    To make sure Field Service scheduling operations run smoothly, monitor live conversations between AI agents and customers.