---
schema_version: "1"
id: c33514ac308be723abd9c12b14baa82da3bde07624712833fbbc59a51c0e9c65
title: Set Up Customer Outreach for Autonomous Scheduling in Field Service in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_customer_outreach_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 84adf4a6b8c0998d73798295a32bc3c8057eff99a780ae7368af83be27ec30a3
description: Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.
products:
  - Field Service
release: "264"
---
# Set Up Customer Outreach for Autonomous Scheduling in Field Service in the Legacy Agentforce Builder

Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

- **[Create an Agentforce Service Agent for Customer Outreach in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_asa_agent.htm&release=264.0.0&type=5)**  
    Create an additional agent that rebooks service appointments and coordinates asset maintenance appointments.
- **[Create an Agentforce Employee Agent for Customer Outreach in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_aea_agent.htm&release=264.0.0&type=5)**  
    Let employees, such as dispatchers and service managers, rebook appointments from the Agentforce panel anywhere in Salesforce.
- **[Create the Messaging Components for Customer Outreach in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_messaging_components.htm&release=264.0.0&type=5)**  
    Set up a messaging component for every message that you want to send to your customers.
- **[Create the Notification Flow for Customer Outreach in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_notification_flow.htm&release=264.0.0&type=5)**  
    Create a notification flow that sends notifications to the customer when triggered.
- **[Create the Asset Maintenance Flow for Customer Outreach in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_asset_flow.htm&release=264.0.0&type=5)**  
    Create an asset maintenance flow that triggers the notification flow you created.
- **[Route Your Customer Outreach Conversations in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_routing.htm&release=264.0.0&type=5)**  
    Set up Omni-Channel flows to route conversations to the required agent and from the agent to an escalation queue, rep, or other destination you specify.