---
schema_version: "1"
id: b028824076fe16ffe54073fd7d59b97698f53608788bb4a3c1e4ca195c106894
title: "Agent Template: Scheduling Agent for Field Service in the Legacy Agentforce Builder"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b5dda66e6ec0e9976e5dbffe3b9329f36ac70a54136752f59955c99297e9afc9
description: Quickly answer customer requests made in natural language by working with the Scheduling agent that manages appointments directly and intelligently with your customers. You can use the Scheduling agent for Field Service or Salesforce Scheduler. This AI-driven approach speeds up response times and optimizes resource allocation. Complex issues are seamlessly escalated to a representative. Customers benefit from faster resolutions and more efficient service. And, your customer service teams are freed up to work on other tasks.
products:
  - Field Service
release: "264"
---
# Agent Template: Scheduling Agent for Field Service in the Legacy Agentforce Builder

Quickly answer customer requests made in natural language by working with the Scheduling agent that manages appointments directly and intelligently with your customers. You can use the Scheduling agent for Field Service or Salesforce Scheduler. This AI-driven approach speeds up response times and optimizes resource allocation. Complex issues are seamlessly escalated to a representative. Customers benefit from faster resolutions and more efficient service. And, your customer service teams are freed up to work on other tasks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

The Scheduling agent includes these standard subagents:

Appointment Management for Field Service

Schedules a service appointment, reschedules an existing service appointment, cancels an existing service appointment, or shows information about existing scheduled appointments.

Customer Verification for Field Service

Verifies the customer's identity as a required first step before they can access appointment scheduling or other services.

Escalation

Escalates conversations to a live representative. As initially configured, this subagent escalates conversations only when customers ask to speak to a human, but rules regarding escalation are customizable.

General FAQ

Helps answer customers’ questions by searching through available knowledge articles and providing information from those articles. The questions can be about the company and its products, policies, or business procedures.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note For using the Scheduling agent for the Salesforce Scheduler solution, see [Set Up Agentforce for Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_agentforce_setup.htm&type=5&language=en_US).

#### See Also

- [Automate Your Business Processes with Salesforce Flow](https://help.salesforce.com/s/articleView?id=platform.platform_automation.htm&language=en_US)