---
schema_version: "1"
id: e439b0ed954c6e219f7ec794117fe325ee12d24815843808a5abac307ba047ed
title: Service Report Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_customer_reports_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_customer_reports_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48951e91efe429a9987b59561729a77a6308f6c118b897c4fb51bd60cc27c186
description: Service reports and digital signatures on service reports have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
products:
  - Field Service
release: "264"
---
# Service Report Fields

Service reports and digital signatures on service reports have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

## Service Report

Service reports display fields from related objects, including service appointments, work orders, and work order line items. In addition, the Service Report object comes with the following fields.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d60286e65">Field Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d60286e67">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e65 ">Parent ID</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e67 ">The ID of the record that the service report is summarizing. For example, if you click
              <strong class="uicontrol">Create Service Report</strong> on a service appointment, this field lists the
              service appointment’s record ID.
            </td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e65 ">Service Report Language</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e67 ">The language used for the service report. The language is selected in the Service
              Report Language field on the associated work order. If the work order doesn’t specify a
              service report language, the report is translated in the default language in Salesforce of
              the person generating the report.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e65 ">Service Report Name</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e67 ">The name of the service report.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e65 ">Service Report Template</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e67 ">
              <p>The template used to create the service report. </p>
              <p style="margin-bottom:0;">If the person creating the service
                report doesn’t have Read access to objects or fields in the service report template, those
                fields aren’t visible in the report they create.</p>
            </td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e65 ">Signed</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e67 ">
              <p>Indicates that the service report contains one or more signatures.</p>
              <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> To
                    quickly find signed reports, add this field to the Service Reports related list on work
                    orders.</div>
                </div>
              </div>
            </td>
          </tr>
        </tbody>
      </table>

## Digital Signature

Digital Signatures are signatures captured on service reports. For example, mobile workers can collect signatures from customers, other workers, or anyone else involved in field service work.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d60286e113">Field Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d60286e115">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Date Signed</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">The date of the signing.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Parent Record</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">The service appointment, work order, or work order line item that the service report
              belongs to.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Place Signed</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">The place where the service report was signed.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Signature Image</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">The image of the signature.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Signature Number</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">An auto-generated number identifying the signature.</td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Signature Type</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">
              <p>The role of the person signing. It comes with one value, Default. Service reports can
                have one signature per type, so your admin needs to create additional signature types in
                Setup.</p>
              <p style="margin-bottom:0;">Create at least one value for every role that might need to sign a service report.
                For example, Technician, Customer, Supervisor, or Supplier. If you want some service
                reports to be signed by multiple people in one role—for example, if all mobile
                workers present at an appointment should sign—create numbered types: Technician 1,
                Technician 2, and so forth.</p>
            </td>
          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e113 ">Signed By</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d60286e115 ">The name of the person signing.</td>
          </tr>
        </tbody>
      </table>

#### See Also

- [Create Field Service Report Templates](https://help.salesforce.com/s/articleView?id=service.fs_customer_reports_settings.htm&release=264.0.0&type=5 "In Field Service, a service report summarizes a work order or service appointment in a PDF that your customers and team members can sign. To control what appears in your service reports, create service report templates.")
- [Create Field Service Customer Reports](https://help.salesforce.com/s/articleView?id=service.fs_create_customer_reports.htm&release=264.0.0&type=5 "In Field Service, create service reports to give your customers summaries of the work that your field service team performed.")
- [Field Service Guidelines for Creating Service Report Templates](https://help.salesforce.com/s/articleView?id=service.fs_customer_report_guidelines.htm&release=264.0.0&type=5 "Service report templates in Field Service determine the type and order of data in service reports. Learn how to customize your service report templates to suit your needs.")
- [Field Service Guidelines for Using Signatures on Service Reports](https://help.salesforce.com/s/articleView?id=service.fs_signature_guidelines.htm&release=264.0.0&type=5 "Field service workers can capture signatures from customers and partners on service reports. On the service report template, you define the number and type of signatures allowed.")