---
schema_version: "1"
id: 72c66f1cef1f11ad87e6f73b8eba9012fffd87053a7528064e1b3093cf5af317
title: Request Inventory in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_create_part_requests.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_create_part_requests.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4f1d5a0d1014edca1e782c172757d9390880b2fc001273a7f76cd39d072d2c33
description: When your stock gets low or you need a part for a particular work order, create a product request. Product requests can be associated with work orders, work order line items, cases, and accounts. You can specify when and where the parts are needed, and divide the request into line items that each represent a needed part.
products:
  - Field Service
release: "264"
---
# Request Inventory in Field Service

When your stock gets low or you need a part for a particular work order, create a _product request_. Product requests can be associated with work orders, work order line items, cases, and accounts. You can specify when and where the parts are needed, and divide the request into line items that each represent a needed part.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d179516e75">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d179516e75 ">To create product requests:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d179516e75 ">Create on product requests</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d179516e75 ">To view product request line items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d179516e75 ">Read on product requests</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d179516e75 ">To create, update, or delete product request line items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d179516e75 ">Edit on product requests</td>

          </tr>
        </tbody>
      </table>

Mobile workers can create product requests when they find defective parts in their vehicles or their stock has run out. Dispatchers or service managers can create product requests on behalf of their mobile workers if they see their stock getting low. And schedulers can create product requests when they schedule work orders that require parts which aren’t normally found in a worker’s vehicle stock.

1. From the Product Requests tab or the Product Requests related list on a work order or work order line item, click **New**.
2. If the request is being made for a particular job, select the related work order or work order line item.
3. Optionally, select the related account or case.
4. Enter the destination location, which is where the parts are needed.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note Service vehicles can also be locations. Mobile locations like vehicles have **Mobile Location** selected on their detail page.
5. Enter the address where the parts should be shipped; for example, the mailing address of the warehouse that is requesting them.
6. Select a shipment speed, and enter the Need By Date.
7. If the parts are being transferred from another location such as a warehouse, enter the source location.
8. Add a description.
9. Assign the product request a status:
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><tbody><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Draft</strong></td><td class="slds-cell-wrap">Finalizing the product request details.</td></tr><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Submitted</strong></td><td class="slds-cell-wrap">The product request is ready for processing.</td></tr><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Received</strong></td><td class="slds-cell-wrap">The department in charge of fulfilling the request is working on it.</td></tr></tbody></table>
10. Save your changes.
11. Create one product request line item for each product needed.
    1. From the Product Request Line Items related list, click **New**.
    2. Select the product that is needed, and enter a quantity and unit of measure. These values are inherited from the Quantity Unit of Measure field on products.
    3. Fill in the rest of the fields as needed. The parent product request’s shipping and related record information is auto-populated on its line items.
    4. Save your changes.

The product request now appears in the Product Requests related list on the related work order or work order line item. You can also view and sort line items from all product requests from the Product Request Line Items tab in Salesforce.

#### See Also

- [Product Request and Transfer Fields](https://help.salesforce.com/s/articleView?id=service.fs_part_requests_fields.htm&release=264.0.0&type=5 "Product requests, product request line items, product transfers, and shipments have these fields. Some fields aren’t visible or editable depending on your page layout and field-level security settings.")
- [Let Users Create Product Requests in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_product_requests.htm&release=264.0.0&type=5 "Let your mobile workers create product requests when they find defective parts in their vehicles or their stock runs out.")