--- schema_version: "1" id: 4d33f77720dfb3fb69aed38c96cc605d1fa12fd7b5dc3874290ff18972e104c0 title: Sync Services and Resource Absences with Events Using Calendar Sync collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_calendar_sync.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_calendar_sync.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: e1c7c8bc64c477bb41e74d879df897cd815f60d3bf59b37f560c7e99dcb325e7 description: You can keep your services and resource absences in sync with calendar events using Calendar Sync. Syncing services and resource absences to or from calendar events lets you maintain an accurate view of your services and resource availability when you create events and request meetings from your Salesforce calendar. Events can then be synced between external calendars and Salesforce. products: - Field Service release: "264" --- # Sync Services and Resource Absences with Events Using Calendar Sync You can keep your services and resource absences in sync with calendar events using Calendar Sync. Syncing services and resource absences to or from calendar events lets you maintain an accurate view of your services and resource availability when you create events and request meetings from your Salesforce calendar. Events can then be synced between external calendars and Salesforce. ### Required Editions

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience

The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

User Permissions Needed
To sync services and resource absences to Salesforce calendar events:	Create and Edit on service appointments and Edit on Resource Absence
To sync services and resource absences from Salesforce calendar events:	Create and Edit on service appointments and Edit on Resource Absence

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note Calendar Sync permissions aren’t included in the managed package default permission sets. To enable Calendar Sync, you must have Edit permissions on the Event object and Edit permissions on ‌Event fields: Id, StartDateTime, EndDateTime, Subject, IsReminderSet, ReminderDateTime, Location, OwnerId, Description, WhatId, IsAllDayEvent. 1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab. 2. Select **Sharing** | **Calendar Sync**, and under **Service Appointments** and **Resource Absence** configure the following settings.

Setting	Description
Synchronize Services from Salesforce calendar events	If enabled, whenever an Event record is created, and the Event Record Type field is the same as the Calendar Event Type setting, a Work Order and Service Appointment is created. If the event's Subject matches the name of an existing Work Type, the service appointment's parent Work Order is created using that Work Type. The event's Start Time is mapped and synced to the service appointment’s Scheduled Start Time. The event's End Time is mapped and synced to the service appointment’s Scheduled End Time. The event's Assigned To field is mapped and synced to the service appointment’s Assigned Resource. The event's Location is mapped to the service appointment’s Service Territory. The event's Related To field is mapped to the matching service appointment record.
Synchronize Services to Salesforce calendar events	If enabled, whenever a service appointment's Status is set to Dispatched, an Event record is created for the assigned service resource. The service appointment's Work Type is mapped and synced to the event's Subject. The service appointment's Scheduled Start Time is mapped and synced to the event's Start Time. The service appointment's Scheduled End Time is mapped and synced to the event's End Time. The service appointment's Assigned Resource is mapped and synced to the event's Assigned To field. The service appointment's Service Territory is mapped and synced to the event's Location. If there are multiple assigned resources, an Event record is only created for the first assigned resource. If the service appointment is reassigned, the event's assigned owner isn’t updated. If the event's assigned owner is updated the service appointment's Assigned Resource is also updated. If the service appointment is rescheduled, the Event Start and End time are updated, but only if the service appointment has a parent record of type Work Order or Work Order Line Item. Note For Field Service, if the service appointment’s Scheduled Start to Schedule End is greater than 14 days, events aren’t created in the Salesforce calendar due to a 14-day limit.
Calendar Event type	The value on the event Type field on the Event object that controls whether a Service Appointment and Work Order are created.
Enforce validations when syncing Service Appointments and Salesforce calendar events	Controls whether to ignore the update if the matching record can’t be updated, or to continue without updating the matching record. For example, if this setting isn’t enabled and you update the service appointment Scheduled Start Time, and there’s a validation rule on the Event object that prevents updates to the event's Start Time, the scheduled appointment is updated, but the event isn’t. The event still has the service appointment's original Start Time. If this setting is enabled, both records aren’t updated.
Synchronize Absences from Salesforce calendar	If enabled, whenever an Event record is created and the event Type field is the same as the calendar event Type setting, a Resource Absence record is created for the assigned user. The event’s Subject is mapped and synced to the resource absence’s Type. Make sure to fill in the event's Subject field. If left empty, the resource absence’s Type field is set to the default value. The event’s Start and End fields are mapped and synced to the corresponding resource absence fields. The event's Assigned To field is mapped and synced to the resource absence’s Resource field. The user in the Assigned To field must have a service resource linked to it. The resource absence’s Resource field is the service resource that is linked to the user in the event's Assigned To field.
Synchronize Absences to Salesforce calendar	If enabled, whenever a Resource Absence record with Record Type Non-Availability is created for a service resource, an Event record is created for the User linked to the service resource record. When you create an event with Event Type = Absence, the Resource Absence record is created and the Type field is set to the Subject of the event. An Inactive value is created for the Type field if it doesn't exist.
Calendar Event type	The value on the Event Type field on the Event object that controls whether a Resource Absence record is created.
Enforce validations when syncing resource absences and Salesforce calendar events	Controls whether to ignore an update if the matching record can’t be updated, or to continue without updating the matching record.

## Considerations - Child events aren’t supported. - Recurring events create a single Service Appointment record and a single Resource Absence record. - When you create an event with multiple invitees, only one resource absence is created for the person who created the event. - Crews aren’t supported since the Service Resource, as a Crew, doesn't have a User to assign appointments to. - When creating, updating, or deleting events in bulk, if one of the event records results in a failure, Calendar Sync doesn’t sync any of the events in that request. - You can’t create an event of type Resource Absence or Service Appointment when the Name field is populated with a Lead, or the Related To field is populated with any value. The Related To field is preserved for the Resource Absence or Service Appointment that is created and linked after the new event is inserted. You can’t relate an event to a Lead record if the event is already linked to another object through the Related To field. - Since Site Guest Users can’t be assigned with Edit Events permission, Calendar Sync with Site Guest User isn’t supported. This means that events aren’t created, changed, or deleted after a Guest user has changed a Service Appointment or Resource Absence.