--- schema_version: "1" id: ed0b1af42dee2de9550112031972dd7defd9722fbf30f4a721870ced14d31f81 title: Attach Knowledge Articles to Work Orders or Work Types collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_attach_articles.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_attach_articles.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: da1b99c599f9ecbb61f69a1a8ed4fc8cdb0567454cdac2804e6e44106553b65a description: Interact with knowledge articles on Field Service work orders, work order line items, and work types. products: - Field Service release: "264" --- # Attach Knowledge Articles to Work Orders or Work Types Interact with knowledge articles on Field Service work orders, work order line items, and work types. ### Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
## Attach an Article Search for and attach articles to a record from the Articles related list, the Knowledge One console widget, or the Knowledge component in Lightning Experience. - _In Salesforce Classic:_ In the Articles related list on a record, click **Find Article** to search for an article, and then attach it. - _In the Salesforce Classic console:_ To attach articles to work types, use the Articles related list on the work type. To attach articles to work orders or work order line items, use the Knowledge One widget or the Articles related list. - _In Lightning Experience and the Lightning Experience console:_ In the Knowledge component on a record, search for the article and then attach it. ## View an Attached Article Attached articles appear in the Articles related list, Knowledge Lightning component, and Knowledge One console widget. View an article by clicking its title. If feed tracking for related lists is enabled, you can navigate to attached articles from the record feed. On article detail pages in Salesforce Classic, the Linked Work Orders and Linked Work Order Line Items related lists show the records that an article is attached to. A Linked Work Types related list isn’t available. ## Update an Attached Article To publish a new version of an article, open the article and click **Edit**. When you attach an article to a work order or work order line item, that version of the article stays associated with the record even if later versions are published. If needed, detach and reattach an article to ensure that the record is linked to the latest version of the article. The Linked Article Version field on the linked article detail page leads to the attached version. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note Only one version of an article can be attached to a record. ## Detach an Article Detach articles from the Articles related list or Knowledge One console widget in Salesforce Classic, and from the Knowledge component in Lightning Experience. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note Linked articles have the following limitations. - Quick actions and global actions aren’t supported for linked articles. - The Article widget and Feed Articles Tool aren’t available in the feed view. - In Lightning Experience, clicking an article link in a feed item redirects you to the article page in Salesforce Classic. In the Salesforce mobile app, linked articles can’t be accessed from feed items. - The Linked Work Types related list isn’t available on articles in any platform. - The Knowledge One widget isn’t available on work types in the console. To manage linked articles on work types in the console, use the Articles related list. - Linked articles are read-only in the Salesforce mobile app. #### See Also - [Set Up Knowledge for Work Orders](https://help.salesforce.com/s/articleView?id=service.fs_work_order_knowledge.htm&release=264.0.0&type=5 "Attach knowledge articles to Field Service work orders, work order line items, and work types to share guidelines and specs with mobile workers in the field. Learn how to customize page layouts to let your team view or manage attached articles, also known as linked articles.") - [View Knowledge Articles in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_knowledge.htm&release=264.0.0&type=5 "Knowledge articles can be attached to work orders, work order line items, and work types to share product specs, instructions, and guidelines with your team.")