--- schema_version: "1" id: 482029ea5c24f7d69acd45689a0f0b0c72f704dfe1565965f6b492a4f225c352 title: Customize Field Service Appointment Chatter Settings collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_appointment_chatter_settings.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_appointment_chatter_settings.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 40cd212587ea9fdb4e2de6dfc7514342c69b614a6120d916386b4fde7e43f615 description: In Field Service, control whether custom Gantt Chatter posts, dispatch posts, and emergency posts are shared on service appointments or on service appointment parent records. products: - Field Service release: "264" --- # Customize Field Service Appointment Chatter Settings In Field Service, control whether custom Gantt Chatter posts, dispatch posts, and emergency posts are shared on service appointments or on service appointment parent records. ### Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ The Field Service mobile app’s Feed tab is supported for work orders and work order line items, but not for service appointments. This means that app users can’t see posts on a service appointment’s feed unless they know to navigate to the appointment from its associated work order. Posting Chatter posts to the parent record’s feed boosts their visibility for mobile app users. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note As of Spring ’26, Chatter is disabled by default in new Salesforce orgs. To use the Field Service Managed Package, you must [Enable Chatter](https://help.salesforce.com/s/articleView?id=experience.collab_enable.htm&type=5&language=en_US) in the Chatter Settings page in Setup. ## Customize Dispatch Chatter Settings When an appointment’s status changes to Dispatched, the assigned resource is notified in a Chatter post. Control where these messages are posted. 1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab. 2. Click **Dispatch** | **Scheduled Jobs**. 3. In the Dispatch Chatter Post Destination field, select **Service Appointment Feed** (the default option) or **Parent Record Feed**. 4. Save your changes. ## Customize Emergency Chatter Settings When a service resource is assigned to an emergency service appointment, they're notified in a Chatter post. Control where these messages are posted. 1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab. 2. Click **Global Actions** | **Emergency Wizard**. 3. In the Emergency Chatter Post Destination field, select **Service Appointment Feed** (the default option) or **Parent Record Feed**. 4. Save your changes. ## Customize Gantt Chatter Settings A dispatcher can write a Chatter message for a service appointment from the Gantt by selecting **Chatter** | **Custom message** in the appointment’s action menu. Control where these messages are posted. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note To access Chatter from the Gantt, feed tracking must be enabled for the Service Appointment object. See [Customize Chatter Feed Tracking](https://help.salesforce.com/s/articleView?id=experience.collab_feed_tracking.htm&type=5&language=en_US). 1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab. 2. Click **Dispatcher Console UI**. 3. In the Gantt Chatter Post Destination field, select **Service Appointment Feed** (the default option) or **Parent Record Feed**. 4. Save your changes. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note To turn on in-app notifications for mobile app and Lightning Experience users, see [Enable Field Service](https://help.salesforce.com/s/articleView?id=service.fs_enable.htm&release=264.0.0&type=5 "Enable Field Service to start using Field Service features."). #### See Also - [Chatter in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_chatter.htm&release=264.0.0&type=5 "Collaborate on field service jobs using Chatter. Feed tracking must be enabled to display the Feed tab.") - [Schedule Emergency Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_emergency.htm&release=264.0.0&type=5 "In Field Service, swiftly schedule, dispatch, and track emergency appointments with the help of a real-time map view. The Emergency Chatter action on a service appointment shows a map view of your closest field resources so that you can dispatch work immediately.")