---
schema_version: "1"
id: 2daea6e642f2c1f6f2acd472c7d050c5bfca9a2fa1349d9a491ba104d41ccbad
title: Autonomous Scheduling Use Cases in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_use_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_use_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 968023321f8f14681871f11f62f8571e6f63496a6b28aff3ca5825c289ed116f
description: Learn what Autonomous Scheduling can do for you.
products:
  - Field Service
release: "264"
---
# Autonomous Scheduling Use Cases in the Legacy Agentforce Builder

Learn what Autonomous Scheduling can do for you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:28.985507246376812%">
          <col style="width:37.68115942028986%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39261e84">Use Case</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39261e87">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39261e90">Learn More</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e84 ">Supply 24/7 coverage</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e87 ">
              <ul>
                <li>Leverage round-the-clock availability via messaging channels, such as SMS, WhatsApp,
                  and Facebook Messenger. </li>

                <li>Let your customers book, reschedule, cancel, and get information about an appointment,
                  without requiring human intervention. </li>

                <li>Automate routine scheduling tasks to free up service reps for more complex issues. </li>

                <li>Reduce costs and processing times for booking requests by lowering the load on service
                  reps. </li>

                <li>Provide a self-service option to improve the overall customer experience. </li>

              </ul>
            </td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup.htm&amp;release=264.0.0&amp;type=5" title="Customer-Initiated Scheduling can be implemented using Agentforce Service Agent or Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.">Customer-Initiated Scheduling</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e84 ">Enable partner access</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e87 ">Let partners, such as contractors, leverage Autonomous Scheduling even if they’re
              using a separate org.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup.htm&amp;release=264.0.0&amp;type=5" title="Customer-Initiated Scheduling can be implemented using Agentforce Service Agent or Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.">Customer-Initiated Scheduling</a> with <a href="https://help.salesforce.com/s/articleView?id=service.miaw_intro_landing.htm&amp;type=5&amp;language=en_US" target="_blank">Enhanced Chat</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e84 ">Gain prospect customers</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e87 ">Allow prospects to book appointments without needing an existing account, transforming
              Agentforce into a powerful lead generation tool.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_setup.htm&amp;release=264.0.0&amp;type=5" title="Customer-Initiated Scheduling can be implemented using Agentforce Service Agent or Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.">Customer-Initiated Scheduling</a> with <a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_guest.htm&amp;release=264.0.0&amp;type=5" title="By default, only authenticated customers can use Customer-Initiated Scheduling. You can configure guest user access to let prospect customers schedule appointments without needing a contact record.">Setup for Prospect
                Customers</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e84 ">Let Agentforce rebook appointments </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e87 ">Get Agentforce to notify customers about appointments that need to be rebooked and
              help them find the next suitable time.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&amp;release=264.0.0&amp;type=5" title="Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.">Customer Outreach</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e84 ">Automate maintenance plans</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e87 ">Get Agentforce to automatically notify customers that their asset is due for
              maintenance and help them find a suitable time.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&amp;release=264.0.0&amp;type=5" title="Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.">Customer Outreach</a>with <a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_asset_flow.htm&amp;release=264.0.0&amp;type=5" title="Create an asset maintenance flow that triggers the notification flow you created.">Asset Maintenance Scheduling</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e84 ">Resolve resource absences</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e87 ">Automatically reassign appointments when a mobile worker reports an absence, and
              notify customers if their appointment needs to be rebooked.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d39261e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence.htm&amp;release=264.0.0&amp;type=5" title="Let mobile workers communicate with Agentforce in Slack or from the Field Service mobile app to update that they’ll be absent. Agentforce then adds a resource absence to the Gantt, and assigns their appointments to other mobile workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to rebook the appointments.">Handle Service Resource Absences</a></td>

          </tr>
        </tbody>
      </table>