Test your agent before you go live and resolve any issues that you encounter.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
- Test Customer-Initiated Scheduling in the New Agentforce Builder
Now that you’ve set up and configured your agent, it’s time to test it to see if it performs as expected. You can perform a quick sanity check of your topics and instructions directly in Agentforce Builder. - Troubleshoot Autonomous Scheduling in the New Agentforce Builder
Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions. - Sample Utterances for Field Service Autonomous Scheduling with Agentforce in the New Agentforce Builder
These utterances are examples of ways to trigger Autonomous Scheduling. Your customers aren’t required to use these exact phrases. They can use natural language, which Agentforce understands. Use these utterances to see how the agent works in Agentforce Builder.