---
schema_version: "1"
id: c75b0a9ac58ebd7eb8b2a2f71841715a1d130350dea6a97e054db2447fb30d59
title: Prerequisites for Handling Service Resource Absences in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_resource_absence_prereq.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_prereq.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f325a07d01406dcf63b33486a6128879bcd2c086b51a07cd13a102ed6c693114
description: Before you begin, make sure to complete the prerequisites.
products:
  - Field Service
release: "264"
---
# Prerequisites for Handling Service Resource Absences in the Legacy Agentforce Builder

Before you begin, make sure to complete the prerequisites.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

- Complete the [Prerequisites for Autonomous Scheduling](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_prereq.htm&release=264.0.0&type=5 "Make sure to complete these steps before creating your agents.").
- Assign the [permissions](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_perms.htm&release=264.0.0&type=5 "Create and assign permissions to users.") for Customer-Initiated Scheduling and Customer Outreach.
- Make sure that your org is connected to [Slack](https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack) or that you’re using the Field Service mobile app. If you’re using Slack, the mobile worker’s Slack user profile must be linked to their corresponding Salesforce user record. This makes sure that Agentforce can correctly identify and act on behalf of the specific mobile worker.
- Make sure that your service resources are assigned to a service territory membership and operating hours.
- Make sure that your org is using the correct time zone. Click the View Profile icon and select **Settings**.
    
    ![Settings option in user profile](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/agentforce_resource_absence_time_zone.png)
    
    Then, from **Language & Time Zone**, make sure that the required information is filled in.
    
    ![Time zone settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/agentforce_resource_absence_time_setting.png)