---
schema_version: "1"
id: 405edcb58b5281506d2323434552d34b073641b6ac176fd3a6f41dcd45f0e101
title: Assign the Permissions for Handling Service Resource Absences in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_resource_absence_perms.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_perms.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4652bee49b007b5b671d04abe3576b22aaf64e6ce96c03a964b0ba21c7050d80
description: Give your mobile workers the required permissions.
products:
  - Field Service
release: "264"
---
# Assign the Permissions for Handling Service Resource Absences in the Legacy Agentforce Builder

Give your mobile workers the required permissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

## Service Resource Permissions

Assign these permission sets to your mobile workers.

- Access Agentforce Default Agent
- FieldServiceMobileStandardPermSet
- Field Service Mobile License
- Field Service Resource License
- Field Service Resource Permissions
- RunFlow

## Object Permissions

Give your mobile workers access to these objects.

- Appointment Dependencies: Read
- Assigned Resources: Read
- Engagement Topics: Read, Edit, Create
- Operating Hours: Read
- Resource Absences: Read, Create, Edit
- Scheduling Policies: Read
- Scheduling Policy Objectives: Read
- Service Appointments: Create, Read, Edit, View All Records
- Service Resources: Read, View All Records
- Service Territories: Read, View All Records
- Service Territory Members: Read

## Service Appointment Sharing

- To let the service resources view and modify service appointments assigned within their service territory, set up a Sharing Rule for the Service Appointment object with Read/Write or Read/Edit access. Assign the Sharing Rule to users based on their Service Territory Membership.
- To let the dispatcher/admin assign service resources to service territories and manage the associated sharing, confirm that the profile or permission set used by the dispatcher/admin allows them to manage territory assignments and sharing rules.
- For testing purposes, as an admin, verify that a service resource can see and edit a service appointment assigned to them in their primary service territory.