---
schema_version: "1"
id: 8e74be93648bd145785e82b41116a118a5b12ebeaca7c83cc8bdf245cd3db6c5
title: "Example: Handle Service Resource Absences in the Legacy Agentforce Builder"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_resource_absence.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 73b6b0b29da0cea7e67993778dcd5b82a3c65f1f68fb3f4b2da62ab9390bcbbd
description: Let mobile workers communicate with Agentforce in Slack or from the Field Service mobile app to update that they’ll be absent. Agentforce then adds a resource absence to the Gantt, and assigns their appointments to other mobile workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to rebook the appointments.
products:
  - Field Service
release: "264"
---
# Example: Handle Service Resource Absences in the Legacy Agentforce Builder

Let mobile workers communicate with Agentforce in Slack or from the Field Service mobile app to update that they’ll be absent. Agentforce then adds a resource absence to the Gantt, and assigns their appointments to other mobile workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to rebook the appointments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Starting the week of July 13, 2026, you can no longer create agents in the legacy Agentforce Builder. To complete this implementation, use an existing legacy agent and modify it.

- **[Prerequisites for Handling Service Resource Absences in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_prereq.htm&release=264.0.0&type=5)**  
    Before you begin, make sure to complete the prerequisites.
- **[Assign the Permissions for Handling Service Resource Absences in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_perms.htm&release=264.0.0&type=5)**  
    Give your mobile workers the required permissions.
- **[Set Up the Agent for Handling Resource Absences in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_setup.htm&release=264.0.0&type=5)**  
    Now that you’ve completed the prerequisites and assigned permissions, you can start setting up the assets for your agent.
- **[Test and Troubleshoot the Agent for Handling Service Resource Absences in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_test.htm&release=264.0.0&type=5)**  
    Now that your agent is ready to go, make sure that it’s working as expected.