---
schema_version: "1"
id: c5f68cdbfa929aa11390a56d7ad739ac65ce43f85571be09594ff15e2a27bd5f
title: Set Up Monitoring for Autonomous Scheduling in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_monitor_setup_studio.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_monitor_setup_studio.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9d78eca6ac6b5f069d7091bfd21f33af7dc78ac2a8e60ff64e0b095070976559
description: Before using Omni Supervisor or Omni-Channel, set up the Messaging Session object’s page layout to display engagement topics.
products:
  - Field Service
release: "264"
---
# Set Up Monitoring for Autonomous Scheduling in the New Agentforce Builder

Before using Omni Supervisor or Omni-Channel, set up the Messaging Session object’s page layout to display engagement topics.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

1. Add the Engagement Topics related list to the Messaging Session object’s page layout.
    1. From Setup, click **Object Manager**.
    2. In the Quick Find box, find and select **Messaging Session**.
    3. Click **Page Layouts**.
    4. From Related Lists, drag **Engagement Topics** into the Related Lists section.
    5. Save your changes.
2. Create a Lightning app.
    1. From Setup, in the Quick Find box, enter Lightning, and then select **Lightning App Builder**.
    2. Click **New**.
    3. Select **Record Page** and click **Next**.
    4. Enter a label, for example, Messaging Session Record Page.
    5. For Object, find and select **Messaging Session**, and then click **Next**.
    6. Select the **Header and Right Sidebar** template and click **Done**.
    7. From Components, drag **Engagement Topics** onto the page.
        
        ![Engagement Topics component in Lightning App Builder](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_agentforce_scheduling_lightning.png)
    8. Save your changes and activate the component.
3. [Set up Omni Supervisor](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_intro.htm&type=5&language=en_US).
4. We recommend [adding the Omni-Channel component to a Lightning app](https://help.salesforce.com/s/articleView?id=service.omnichannel_add_to_service_console.htm&language=en_US) to view it as a sidebar. If you don’t add the sidebar component, you can still view escalated conversations from the Omni-Channel utility bar.