---
schema_version: "1"
id: 86a149cc2caf83ccaeb3b9b39a1df54412c5bc612df16f3dc2f3ceb575b74875
title: Set Up Customer Outreach for Autonomous Scheduling in Field Service in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_customer_outreach_setup_studio.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_studio.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a33fcfbd01aeafb983b481689807eba297f98d2460003fc4c8abe1ac3864b2a9
description: Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.
products:
  - Field Service
release: "264"
---
# Set Up Customer Outreach for Autonomous Scheduling in Field Service in the New Agentforce Builder

Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note If you’ve used Salesforce Go to set up an agent that lets dispatchers rebook appointments with Agentforce from the Gantt, you can skip to [Routing Your Agent](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_routing_studio.htm&release=264.0.0&type=5 "Set up flows to route conversations to the required agent and from the agent to an escalation queue, rep, or other destination you specify.").

- **[Create an Agentforce Service Agent for Customer Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_asa_agent_studio.htm&release=264.0.0&type=5)**  
    Create an additional agent that rebooks service appointments, coordinates asset maintenance appointments, and sends customers reminders about their upcoming appointments.
- **[Create an Agentforce Employee Agent for Customer Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_aea_agent_studio.htm&release=264.0.0&type=5)**  
    Let employees, such as dispatchers and service managers, rebook appointments from the Agentforce panel anywhere in Salesforce.
- **[Create the Messaging Components for Customer Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_messaging_components_studio.htm&release=264.0.0&type=5)**  
    Set up a messaging component for every message that you want to send to your customers.
- **[Create the Notification Flow for Customer Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_notification_flow_studio.htm&release=264.0.0&type=5)**  
    Create a notification flow that sends notifications to the customer when triggered.
- **[Create the Interactive Appointment Reminder Flow for Customer Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_reminder_flow_studio.htm&release=264.0.0&type=5)**  
    Create an appointment reminder flow that triggers the notification flow you created.
- **[Create the Asset Maintenance Flow for Customer Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_asset_flow_studio.htm&release=264.0.0&type=5)**  
    Create an asset maintenance flow that triggers the notification flow you created.
- **[Route Your Autonomous Scheduling Conversations in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_routing_studio.htm&release=264.0.0&type=5)**  
    Set up flows to route conversations to the required agent and from the agent to an escalation queue, rep, or other destination you specify.