---
schema_version: "1"
id: c68c7d631d02d31cb1749f2caef33bdfbcf42c718852bbe8a7ea0be72c6e8581
title: Set Up Customer-Initiated Scheduling for Field Service Manually in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_customer_initiated_setup_studio.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_studio.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc4edea35ee77cfcfb5b6b75d251325d3dd54181f908d506fc819ffd73f2d3b1
description: Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.
products:
  - Field Service
release: "264"
---
# Set Up Customer-Initiated Scheduling for Field Service Manually in the New Agentforce Builder

Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note If you’ve used Salesforce Go to set up your agent, some of the steps are already completed and you can skip to [connecting the agent to your messaging channel](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_messaging_channel_studio.htm&release=264.0.0&type=5 "Now that you’ve created your agent, you’re ready to connect it to your messaging channel.").

- **[Create the Field Service Scheduling Agent for Customer-Initiated Scheduling in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_create_agent_studio.htm&release=264.0.0&type=5)**  
    Create the Field Service Scheduling agent from the template in Agentforce Studio.
- **[Create a Voice-Enabled Field Service Customer-Initiated Scheduling Agent in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_create_agent_voice_studio.htm&release=264.0.0&type=5)**  
    Let customers call in and speak with Agentforce to schedule, reschedule, cancel, or get information about an appointment. For complex requests that can’t be resolved by Agentforce, the conversation is seamlessly escalated to a service rep.
- **[(Optional) Set Up Customer-Initiated Scheduling for Prospect Customers in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_guest_studio.htm&release=264.0.0&type=5)**  
    By default, only authenticated customers can use Customer-Initiated Scheduling. You can configure guest user access so that prospect customers can schedule appointments without a contact record.
- **[Connect the Agent to Your Messaging Channel in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_messaging_channel_studio.htm&release=264.0.0&type=5)**  
    Now that you’ve created your agent, you’re ready to connect it to your messaging channel.
- **[Route Your Customer-Initiated Scheduling Conversations in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_routing_studio.htm&release=264.0.0&type=5)**  
    Set up flows to route conversations to and from your agent.