---
schema_version: "1"
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title: Why are solutions used?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/faq_solutions_why_are_solutions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.faq_solutions_why_are_solutions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
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description: Solutions provide a quick means to identify and resolve a customer issue. By capturing customer issues and structuring findable, reusable solutions, your customer support team can leverage existing knowledge to provide answers to issues that have been solved previously, increasing customer satisfaction and your team’s productivity.
products:
  - Service Cloud
release: "264"
---
# Why are solutions used?

Solutions provide a quick means to identify and resolve a customer issue. By capturing customer issues and structuring findable, reusable solutions, your customer support team can leverage existing knowledge to provide answers to issues that have been solved previously, increasing customer satisfaction and your team’s productivity.