---
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title: What must I look for when I review solutions?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/faq_solutions_what_should_i_look.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.faq_solutions_what_should_i_look.htm&release=264.0.0&type=5
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description: Solution managers can use these guidelines for structure, language, customer-specific information, technical accuracy, and sensitivity when reviewing solutions.
products:
  - Service Cloud
release: "264"
---
# What must I look for when I review solutions?

Solution managers can use these guidelines for structure, language, customer-specific information, technical accuracy, and sensitivity when reviewing solutions.

- Structure: The solution must include a clear title, the symptom, cause, and resolution.
- Language: The solution must be clear and easy to read in the language of the customer.
- No Customer-Specific Information: Solutions must never contain customer-specific information.
- Technically Accurate: The solution must accurately and effectively solve the problem posed by the customer.
- Professional: Check for spelling and correct sentence structure.
- Sensitivity: The solution must not contain any confidential or proprietary information that you don’t want a competitor to read.