---
schema_version: "1"
id: 84aac8b0699fe90b738e9bcd7a1d6dda3bc6204c7326992dcf849c54d8d0500c
title: What are the Visible in Self-Service Portal and Visible in Public Knowledge Base checkboxes on a solution?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/faq_solutions_what_are_the_visible.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.faq_solutions_what_are_the_visible.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4d1a60df86639d913f20febe71aa661456d3c859adf910fdf9bbf6eea7fdbe1e
description: The Visible in Self-Service Portal and Visible in Public Knowledge Base checkboxes, when selected, indicate that a solution is available for external use on your organization’s Self-Service Portal and Customer Portal and public solutions. Solutions available for external use are regarded as published.
products:
  - Service Cloud
release: "264"
---
# What are the Visible in Self-Service Portal and Visible in Public Knowledge Base checkboxes on a solution?

The Visible in Self-Service Portal and Visible in Public Knowledge Base checkboxes, when selected, indicate that a solution is available for external use on your organization’s Self-Service Portal and Customer Portal and public solutions. Solutions available for external use are regarded as published.

**Visible in Public Knowledge Base** only applies to solutions, not articles in the public knowledge base.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.