Frequently asked question about the Agent Console.
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- How is the Console tab different from other tabs in Salesforce?
The Console tab is just like other tabs in Salesforce except that the console can display records from several different Salesforce tabs all on one Console tab. This specialized display is called the Agent console, and it allows you to have all the information you need on one tab when interacting with Salesforce. By using the Agent console in the Console tab, you can quickly find, view, and edit records, such as cases, accounts, and contacts, with fewer clicks and without switching back and forth between screens. - How do I view the Agent console?
You can view the Agent console by clicking the Console tab. - Why do I only see the list views of certain objects in the Agent Console?
The list views of objects you can display in the Agent console are defined by your administrator in the console layout assigned to your user profile. - Can I view more than one Agent console?
No. You can only view one Agent console. - Is the Agent console the same thing as the Salesforce console?
No. The Salesforce console improves on the Agent console by providing you with more advanced options and technologies.