---
schema_version: "1"
id: bad20dbe39edfde739565eeb19cea3222c74e48a6551861d2b80b97c0a718f99
title: HR Service Console Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_welcome_to_hr_service_workspace.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_welcome_to_hr_service_workspace.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 03f6b2b71b142caf22166dd83fc76b5c9b94d3fdaf94a54744e7284d7f946934
description: The Home page is the main landing page after you log in. It provides service representatives a quick overview of the cases assigned to them.
products:
  - Service Cloud
release: "264"
---
# HR Service Console Features

The Home page is the main landing page after you log in. It provides service representatives a quick overview of the cases assigned to them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![HR Service Console Home page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/employee_service/es_hr_service_workspace.png)

Key features of the Home page are:

- Employee Portal Dashboard (1): The dashboard provides a visual summary of the cases assigned to a service representative. The dashboard shows case information from these reports:
    
    - My Cases: The count of the cases assigned to the service representative.
    - Cases By Priority: The count of cases by priority.
    - Cases By Type: The count of cases by type.
    - Average Resolution Time: The average resolution time for cases by case origin.
    
    You can view a report by clicking View Report on a dashboard tile or by opening the Reports page from the navigation menu and clicking a report.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note Only admins can edit the dashboard to show relevant reports.
- My Cases list view (2): The list view shows the recent cases assigned to you. Clicking a case opens the case record page.