Employees use this action to update their profile information, such as first name, last name, mobile number, address, city, country, email address, province or state, postal or zip code, and pronouns.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Employee Service |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | UpdateEmployeeProfile |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Update Employee Profile |
| Inputs | First Name, Last Name, Mobile Number, Address, City, Country, Email Address, Province or State, Postal or Zip Code, Pronouns, Service Process Name (Update the Service Process Name in the instructions under the Update Profile topic) |
| Outputs | Status Message, Case Number |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- “Update my phone number to (780) 555-1234.”
- “Update my address to 1234, Pineview Drive, NW, Edmonton, Alberta T5K 3B7, Canada.”
Note The full address, including Address Line, City, State, Country, and Zip Code, must be provided. Individual components of the address cannot be updated separately. Or The full address, including address line, city, state, country, and zip code, must be provided. Individual components of the address cannot be updated separately. - “Update my last name to Doe.”