---
schema_version: "1"
id: 93b208839beffc6bc5db6f4916189d427bd06eeba77f6fbab24a4e29b527f70c
title: Set Up Voice Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_set_up_voice_calls.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_set_up_voice_calls.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 021cbeb6bcf0c117ebb1d88b3f55c71982ac08c0fbdbd56f6cd9dfcc07aebed7
description: With Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), service representatives can receive and place calls from HR Service Console to resolve employee issues.
products:
  - Service Cloud
release: "264"
---
# Set Up Voice Calls

With Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), service representatives can receive and place calls from HR Service Console to resolve employee issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

#### See Also

- [Connect to an External Contact Center Using Salesforce Voice with Telephony Providers](https://help.salesforce.com/s/articleView?id=service.voice_about.htm&type=5&language=en_US)