---
schema_version: "1"
id: bd67573ee08ccb322849866a7be5af482862da130a81e891e643721084fa0598
title: Set Up Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_set_up_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_set_up_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 41105eaf53769fe8273d44c24706f48ed005a1a2dc058a5a726dee5da0cd33f5
description: HR Service uses Salesforce Knowledge to help service representatives manage knowledge articles in HR Service Console. Your service representatives can author, publish, and manage the articles to help employees find answers and solutions to their issues.
products:
  - Service Cloud
release: "264"
---
# Set Up Knowledge

HR Service uses Salesforce Knowledge to help service representatives manage knowledge articles in HR Service Console. Your service representatives can author, publish, and manage the articles to help employees find answers and solutions to their issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To set up Salesforce Knowledge, you must complete a series of steps. See [Create a Knowledge Base with Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&type=5&language=en_US).