Service representatives access HR Service Console in their Salesforce org through supported editions, add-ons, and permissions.
Required Editions
| View supported editions. |
Required Add-Ons
The Service Cloud Employee Hub HR Service Workspace Add-On license is required to access HR Service Console.
Required Licenses
Assign these licenses to your users:
| License Name | License Type | Permission set |
|---|---|---|
| ContextServiceAdminPsl | User | Context Service Admin |
| ContextServiceRuntimePsl | User | Context Service Runtime |
| HrServiceWorkspaceHrPsnl | User | HR Service Workspace HR service personnel |
| IndustriesServiceExcellencePsl | User | Industry Service Excellence |
| KnowledgeUser | User | Einstein Knowledge Creation |
| ProductCatalogManagementAdministratorPsl | User | Product Catalog Management Designer |
| ProductCatalogManagementViewerPsl | User | Product Catalog Management Viewer |
| ProductDiscoveryUserPsl | User | Product Discovery User |