---
schema_version: "1"
id: 76cbeaa0ba3f6da6ce23c44aec4c1fdb0f52be71cb75f0c41340fc62889e787a
title: Manager Approvals Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_manager_approvals_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_manager_approvals_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 98a6fb331e361506e9f0a425c12a0add39082058e69ef09a2d52e83ebd457273
description: Configure manager approvals to streamline your company's decision-making processes. With manager approvals, implement a structured approval system to enhance accountability and make sure all case actions are according to your company's policies.
products:
  - Service Cloud
release: "264"
---
# Manager Approvals Setup

Configure manager approvals to streamline your company's decision-making processes. With manager approvals, implement a structured approval system to enhance accountability and make sure all case actions are according to your company's policies.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Employee Portal uses the Identify Manager subflow and the Approve Case Request record-triggered approval orchestration for manager approvals.

The subflow identifies the manager associated with the employee who raised a case and shares the case with the manager.

The orchestration sends an approval request to the manager of the employee who created the case that triggered the approval process. If the employee doesn't have an assigned manager, the request isn’t sent.

- **[Create a Flow by Using the Identify Manager Template](https://help.salesforce.com/s/articleView?id=service.es_create_a_flow_by_using_the_identify_manager_template.htm&release=264.0.0&type=5)**  
    Create a custom identify manager flow to meet your business requirements.
- **[Create an Orchestration by Using the Approve Case Request Template](https://help.salesforce.com/s/articleView?id=service.es_create_an_orchestration_by_using_the_approve_case_request_template.htm&release=264.0.0&type=5)**  
    Create a custom approve case request orchestration to meet your business requirements.
- **[Limitations of Advanced Approvals in HR Service](https://help.salesforce.com/s/articleView?id=service.es_advanced_approvals_limitations.htm&release=264.0.0&type=5)**  
    Limitations are the boundaries beyond which features are unavailable, performance is throttled, or usage billing charges are applied. Work with your account executive to find a solution that meets your goals.