---
schema_version: "1"
id: 8120962fba39d8a2bea9427042ae5e82f1e4cd3e5561f22aa3c30753021a9459
title: Interact with Employees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_interact_with_employees.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_interact_with_employees.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 13f6fdf24320c6de1fbbb669f927bd527a086b107f65031959eaba2ecdc92460
description: In HR Service Console, chat with employees to answer their queries and resolve their issues.
products:
  - Service Cloud
release: "264"
---
# Interact with Employees

In HR Service Console, chat with employees to answer their queries and resolve their issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d54080e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d54080e55 ">To interact with employees:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d54080e55 ">HrServiceWorkspaceHrPsnl</td>

          </tr>
        </tbody>
      </table>

1. To view an incoming chat notification, click Omni-Channel in the utility bar.
2. Review the notification, and accept the chat request from an employee.
    
    The messaging session record page opens.
3. Use the Conversation component to chat with the employee and answer their queries or resolve their requests.
4. To create a case, click **New Case** on the messaging session record page.
5. Enter information in the New Case window.
6. Save your changes.
    
    The case is created.
7. Click the **Details** tab.
8. Edit the **Case** field, and select the newly created case.
9. Save your changes.
10. To view the case record, click the case number.
11. Share the case number with the employee for their reference.
12. To end the chat, click **End Chat**.