---
schema_version: "1"
id: b669b9cab941420ec80226692fc722942e673419bb6c844ef2088d0075832302
title: HR Service Analytics with Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_hr_service_analytics_with_service_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_hr_service_analytics_with_service_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 37965ada4779ecce62b8960c76fe82996021ea8441c1ac0b277bd25e13af964a
description: Help your HR leadership enhance their service delivery by giving them real-time data visualizations in Service Insights dashboards. The dashboards provide metrics that show the trends for case performance and satisfaction scores, enhancing effective case management and service operations.
products:
  - Service Cloud
release: "264"
---
# HR Service Analytics with Service Insights

Help your HR leadership enhance their service delivery by giving them real-time data visualizations in Service Insights dashboards. The dashboards provide metrics that show the trends for case performance and satisfaction scores, enhancing effective case management and service operations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To set up Service Insights, perform these tasks:

- Create a Data 360 Salesforce CRM Connection for Service Insights.
- Ensure your Service features are enabled for Service Insights.
- Update the Data Cloud Salesforce Connector Permission Set.
- Install the Service data kit for Service Insights.
- Install Service Insights.

See [Improve Operations with Service Insights](https://help.salesforce.com/s/articleView?id=service.service_insights_intro.htm&language=en_US&type=5).