--- schema_version: "1" id: a80f357f5910c2591bd7c62a1b025140b0b3709e7962224f1138e0c4f769d663 title: Get Enablement Program Action collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_get_enablement_program_action.md canonical_url: https://help.salesforce.com/s/articleView?id=service.es_get_enablement_program_action.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 97fb3d1c5ab3f169b4a73e4afc7c8f2ea43230621e55e994a633a83bba5e2805 description: Employees use this action to fetch the employee enablement programs that they are enrolled in, as well as those their direct reportees are enrolled in. You need to provide the full username (first name and last name) for this action to work. If a manager has more than 2 reportees with the same first and last name, the action will not work and may bring data for any one of them. products: - Service Cloud release: "264" --- # Get Enablement Program Action Employees use this action to fetch the employee enablement programs that they are enrolled in, as well as those their direct reportees are enrolled in. You need to provide the full username (first name and last name) for this action to work. If a manager has more than 2 reportees with the same first and last name, the action will not work and may bring data for any one of them. ### Required Editions

User Permissions Needed
To build and manage Service Agents:	Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application

User Permissions Needed

To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

Customize Application

## Action Details To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See [Maintain Trust with Agentforce Actions](https://help.salesforce.com/s/articleView?id=service.service_agentforce_trusted_private_actions.htm&type=5&language=en_US). The Get Enablement Program action fetches employee enablement program details for up to 3 reportees per manager. For each reportee, the action fetches details for up to 10 employee enablement programs. To fetch employee enablement program details, this action can handle up to 3 reportees per manager. It can retrieve details for up to 10 enablement programs for all 3 reportees. If the user requests all enablement programs or details about a specific program, the Action will only fetch the metadata, not the assignee details or progress details for each program. To ensure managers can view the enablement program data of their direct reportees, create sharing settings that give managers access to the employee records of their reportees. This ensures that managers can see the necessary data for their direct reports.

API Name	GetEnablementProgram
Action Type	Standard
Reference Action Type	Standard invocable Action
Reference Action	Get Enablement Program
Inputs	Filters (mandatory), User IDs, Program Name
Outputs	Program Summary
Does this Action execute one or more prompt templates?	No

## Examples of Utterances that Trigger This Action - “Get me my completed enablement tasks and enablement programs.” - “Get all the in-progress programs.” - "Get all the tasks assigned to my reportees."