--- schema_version: "1" id: e52a55bb7d0321d34ddf67984801965d92b38ab68d0edc82f10e60949da4b473 title: Manage Cases collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_employee_hub_manage_cases.md canonical_url: https://help.salesforce.com/s/articleView?id=service.es_employee_hub_manage_cases.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: a1d07cbb08a5c5fedf73447fd50d541fe93f48df015ec4cccdaec5ea0e48badd description: Employees can view, search, and create cases on the My Cases page. products: - Service Cloud release: "264" --- # Manage Cases Employees can view, search, and create cases on the My Cases page. ### Required Editions

User Permissions Needed
To manage cases:	Employee Hub for Community Users

## View Your Cases 1. On the navigation menu, click **Help Center**. 2. Click **My Cases**. 3. Click a case number. On the case details page, you can view the case details, contact the service rep through Chatter, and search for a specific case. To view the status of your approval work items, click the **Trace Approvals** tab. An approval work item is created when you submit an approval request to your manager. If you aren’t a manager, the Approvals tab remains empty. ## Create a Case 1. On the navigation menu, click **Help Center**. 2. Click **My Cases**. 3. Click **New**. 4. Fill the case form, and save your changes. The case details page shows the details of the new case. ## Recall an Approval Work Item Recall an approval work item associated with a case if it's no longer needed or if you want to modify the case. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note You can't undo the recall action. 1. On the navigation menu, click **Help Center**. 2. Click **My Cases**. 3. Click the **Trace Approvals** tab. 4. Click an approval work item name link. 5. Click the approval submission link. 6. Click **Recall**, and then click **Next**. 7. Enter the reason for recalling the approval work item, and click **Recall**. The status of the approval work item changes to Recalled, and the manager can't review this approval work item.