---
schema_version: "1"
id: e6eafb24d675727b46ce511572776a4dbe17f5a335758663fb51e32cad93d8c9
title: Employee Feedback Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_employee_feedback_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_employee_feedback_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 36f565e370e84087f54d1f1f0168e537e8d093c06126734a9828669b5765087c
description: To improve the HR service experience, configure Salesforce Surveys to send a survey automatically to an employee when their case is closed. To view the survey responses, build a report and dashboard.
products:
  - Service Cloud
release: "264"
---
# Employee Feedback Management

To improve the HR service experience, configure Salesforce Surveys to send a survey automatically to an employee when their case is closed. To view the survey responses, build a report and dashboard.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Set Up a Case Closure Survey](https://help.salesforce.com/s/articleView?id=service.es_setup_case_closure_survey.htm&release=264.0.0&type=5)**  
    To automatically send a survey to employees after their case is closed, enable Surveys and specify an employee feedback survey.
- **[Create a Report and Dashboard to View Survey Responses](https://help.salesforce.com/s/articleView?id=service.es_view_survey_responses.htm&release=264.0.0&type=5)**  
    To view the case closure survey responses, create a report type and then create a report and dashboard.