The Person Account Record page in HR Service Console contains the Employee Profile Card
component. The component shows employee information to the service representative. You can also
add the component to a case, messaging session, and voice call record page.
Required Editions
| User Permissions
Needed |
| To configure the Employee Profile Card component: |
HrServiceWorkspaceHrPsnl |
Enable person account before you configure the Employee Profile Card component. See
Enable Person Accounts
-
In Lightning App Builder, edit a Person Account Record page.
-
On the canvas, select the Employee Profile Card component.
-
In the component's properties pane, specify the person account and employee compact
layouts.
The component shows the fields included in the compact layouts. By default, Employee
Portal Default is selected in the Person Account Compact Layout field. This compact layout
is available out-of-the-box with HR Service Console. If person account isn't enabled and
the Service Cloud Employee Hub Add On license isn't provisioned, the system default
compact layout is selected in the Person Account Compact Layout field.
