---
schema_version: "1"
id: 4573878d40e9b59ae29e3748eb80a136794bb1ce4a197af4034d3e45d4850e67
title: Web-to-Case Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_ap_web_to_case_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_ap_web_to_case_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 93da9a8b27d5bb6b0f9e86a856dfc54200f1e8133bd297f454f5bb27fe45c6e0
description: Let your alumni submit cases through a form on your company's website. Web-to-Case automatically creates cases from the information submitted through the form. With Web-to-Case, alumni can seek support without logging in to the Alumni Portal site.
products:
  - Service Cloud
release: "264"
---
# Web-to-Case Setup

Let your alumni submit cases through a form on your company's website. Web-to-Case automatically creates cases from the information submitted through the form. With Web-to-Case, alumni can seek support without logging in to the Alumni Portal site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To set up Web-to-Case, perform these tasks:

- Choose the case fields to include in your web form.
- Create a customer email template for the automated acknowledgment notification.
- To assign incoming cases, create one or more case queues.
- Identify the owner of the cases created using the web form.
- Turn on Web-to-Case.
- Generate the web form.
- Prevent spam with reCAPTCHA.

See [Provide Web Forms with Web-to-Case](https://help.salesforce.com/s/articleView?id=service.customize_casecapture.htm&type=5&language=en_US).