---
schema_version: "1"
id: c5b21fadf3b4dac2b4da9d0e9c03c0883b9792be02aa32dfbdf4cd77cede2560
title: Alumni Portal Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_ap_home_page.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_ap_home_page.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d94f1213b38faad58771d27d05071d9ac83f8a99bcca9fd777a2d81c0005d5d9
description: After logging in, the Home page of Alumni Portal provides an overview of the website and easy access to the key pages of the website.
products:
  - Service Cloud
release: "264"
---
# Alumni Portal Features

After logging in, the Home page of Alumni Portal provides an overview of the website and easy access to the key pages of the website.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Alumni Portal Home page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/employee_service/es_alumni_portal.png)

Key features of the Home page are:

- The Help Center menu (1) on the Home page helps you quickly navigate to different pages, including Knowledge Center, Service Catalog, and My Cases.
- Use Alumni Directory (2) to view the profiles of alumni and network with them.
- The notification bell (3) gives you immediate access to notifications.
- The User Profile Menu (4) gives you access to the My Profile page. It’s also used to log out of Alumni Portal.
- Click an item on the carousel (5) to view it. Click ![Next icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/employee_service/es_carousel_next_icon.png) and ![Previous icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/employee_service/es_carousel_previous_icon.png) to move between the items on the carousel.
- The Global Search Box (6) helps you find cases and knowledge articles.
    - The type-ahead functionality autocompletes the search keywords by providing suggestions based on partial inputs, which help you find relevant results quickly. Select one of the options suggested by the type-ahead functionality.
    - The search results page categorizes the results into Knowledge and Cases. Clicking a case number opens the case details page. The case details page also shows Einstein AI-generated search answer. Hovering on a knowledge article link shows the article preview in a window. Clicking a knowledge article link opens the knowledge article.
- Click a tile (7) to open the corresponding page.
- The Home page shows trending articles (8) that are sorted by topics. These articles are popular among alumni.
- Use Embedded Messaging (9) to contact support for instant help. You can access Embedded Messaging from any page in Alumni Portal. When a case management bot is configured with Embedded Messaging, you can create cases and track them through the bot, in addition to contacting a service representative for help.