---
schema_version: "1"
id: 3d3e53cb8910975dbd6fce0e083b36ce70b1d257eb31738aa9846bac50d76432
title: Email-to-Case Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/es_ap_email_to_case_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.es_ap_email_to_case_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 55f90acc3d3ca6ac90d2efb45aa4b521ca174e2e6003c0adf0ad33b06904b845
description: Enable your alumni to submit cases through emails. Email-to-case automatically creates cases from emails. Alumni can seek support without logging in to the Alumni Portal site.
products:
  - Service Cloud
release: "264"
---
# Email-to-Case Setup

Enable your alumni to submit cases through emails. Email-to-case automatically creates cases from emails. Alumni can seek support without logging in to the Alumni Portal site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To set up Email-to-Case, perform these tasks:

- Turn on Email-to-Case.
- Configure Email-to-Case.
- Add routing addresses.

See [Set Up Email-to-Case](https://help.salesforce.com/s/articleView?id=service.setting_up_email-to-case.htm&type=5&language=en_US).