On the Alumni Portal site, customize the Service Catalog page by configuring the Employee Portal Service Catalog component. Alumni use this component to submit service requests.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To access the Employee Portal Service Catalog component: | ProductCatalogManagementCCPsl |
Before you configure the Employee Portal Service Catalog component, create service processes and sync them with Product Catalog Management. See Service Process Studio.
In Product Catalog Management, create a catalog and categories. Assign service processes or products to the categories. See Product Catalog Management.
You can add images to service processes. See Create Simple Products.
- From Setup, in the Quick Find box, enter All Sites, and then select All Sites.
- Next to the name of your Alumni Portal site, click Builder.
- From Home, click Service Catalog in the builder page menu.
- In the builder canvas, click Employee Portal Service Catalog.
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Enter the record ID.
The Record Id field is populated with {!recordId} by default. If you add the Employee Portal Service Catalog component to catalog pages and want the Record Id value to be automatically populated at runtime based on the user-selected catalog, retain {!recordId} as the value. If you add the component to any other page, enter the unique ID of a catalog in the Record Id field. See Locate the Unique ID of a Record in Salesforce.
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In the Employee Portal Service Catalog window, type custom titles in the Component
Title and All Services Tab Title fields.
To configure other fields, see Customize the Product-Browsing Experience.