Agentforce HR Service Standard Asset Reference

The Agentforce HR Service template includes preconfigured subagents and actions designed to address employee requests. How you deploy these assets depends on whether you are using the Flow Connector model or the custom integration model.

Required Editions

View supported editions.

To give you maximum flexibility in how you connect to your external systems, we offer two distinct setup models. You can leverage our Flow Connector path for native, no-code connectivity or use the Standalone path for custom integrations. The Standalone path also extends to the new Agentforce Studio for a streamlined builder experience.

Before configuring assets, identify the implementation model that fits your HR ecosystem.

Flow Connector Model (No-Code)

The Flow Connector model uses MuleSoft for Flow to provide native, no-code connectivity to external systems. This streamlined path removes the need for custom middleware development. Because each external system stores data differently, connectivity behaves according to the specific triggers and actions available on the connector's reference page.

Note

For out of the box SCI workflows and Agent Tools that use Flow connectors, configure employee ID mapping whenever a flow needs to match employee identifiers between Salesforce and an external system. For example, this applies to the BambooHR connector with the Create Goal, Update Goals, and Get Goals Agent Tools, and to any other SCI workflow or agent tool that depends on external ID mapping.

Salesforce can resolve Salesforce IDs within Salesforce. To map a Salesforce ID to an external employee ID, such as a BambooHR employee ID, configure ID mapping because each system uses different identifiers.

Choose one of these approaches:

Store Salesforce and external employee ID pairs in the External Internal ID Mapping object.
Implement a custom ID mapping solution in your integration.
For standard flows, use Flow override to add connector and mapping logic. Keep the same Flow API name, and don't change flow input or output parameters. Changing flow input or output parameters can break the associated agent tool reference.

Standalone Integration Model (Custom)

The standalone model uses custom-built MuleSoft applications to bridge Salesforce with your external systems. This model currently supports two configuration environments:

Agentforce Studio Builder: The new, unified workspace for the agent lifecycle. Most existing standalone subagents and Actions (like Direct Deposit and Expense Management) are now available here for a more streamlined configuration experience. See Access Agentforce Studio and the New Agentforce Builder.
Legacy Standard Setup: The configuration path for standalone assets accessible through the legacy Agentforce Builder interface. These actions continue to utilize a custom Mule application for robust, third-party connectivity.

Model	Setup Path	Available Subagents (Topics)	Subagents Associated with Individual Agent Templates	Available Actions	Associated SCIs (Service Catalog Items)
Flow Connector Model	Minimal configuration.	Employee Goal Management Subagent	Goal Management Agent	Ready to use with BambooHR right away and flexible enough to connect with virtually any third-party system. Create Performance Goal Action Update Performance Goal Action Get Performance Goals Action Delete Performance Goal Action Get Performance Summary Action Create Self Appraisal Action	Manage Performance Goals (Create) Manage Performance Goals (Update) Manage Performance Goals (Delete) Note: SCI association is available for non-Get actions.
		Compensation and Rewards Management Subagent	Employee Compensation Agent	View Salary And Total Rewards	No SCI for this.
		Employee Payroll Management Subagent	Employee Payroll Agent	Get Pay Period Action Get Worker Paychecks Action Get Payroll Discrepancy Action Verify Pay Adjustments Action Report Payroll Discrepancy Action	Payroll Discrepancy Note: SCI association is available for non-Get actions.
		Paychex Direct Deposit Management Subagent	Employee Payroll Agent	Get Worker Direct Deposits Action Change Direct Deposit Allocation Action	Change Direct Deposit Allocation Note: SCI association is available for non-Get actions.
		Manage Employee Tasks Subagent	Employee Task Management Agent	Get Open Tasks For Employee Action Mark Task As Complete Action	Mark Task As Complete Note: SCI association is available for non-Get actions.
		Shift Swap Subagent	Time, Attendance & Scheduling Agent	Get Employees For Shift Swap Swap Shifts	Swap Shifts Note: SCI association is available for non-Get actions.
		Anomaly Correction (Missed Punches) Subagent	Time, Attendance & Scheduling Agent	Correct Missed Punch	Missed Punch
Subagents and Actions on new Agentforce Studio	Requires configuration. Some subagents and actions require a custom Mule application for third-party system integration. See the Available Subagents (Topics) and Available Actions columns for details.	Requires Mule App Integration: Employee Leave Management Subagent Employee Expense Management Subagent Employee Direct Deposit Management Subagent Employee Profile Management Subagent Standalone (No Mule App Required): Employee Enablement Program Subagent HR Service Confidential Case Management Subagent Onboarding Wizards Subagent Manage Employee Cases Subagent	Employee Leave Agent Employee Expense Management Agent Direct Deposit Management Agent Employee Profile Management Employee Enablement Program Agent HR Service Agent (for HR Service Confidential Case Management Subagent and Manage Employee Cases Subagent) Onboarding Wizards Agent	Requires Mule App Integration: Get Leave Balance Action Apply For Leave Action Get Expense Items Action Get Past Expense Reports Action Submit Expense Report Action Get Direct Deposit Details Action Submit Direct Deposit Details Action Standalone (No Mule App Required): Get Enablement Program Action Create Confidential Complaint Action Get User Profile Details Action Get All Onboarding Wizards Action Create Employee Case Action Get Employee Cases Action Get Employee Case By ID Action Create Case Comment Action Close Employee Case Action	For leave management: Submit Leave Request For expense management: Manage Expenses For direct deposit management: Change Direct Deposit Allocation For confidential HR case management: Report Compliant Issue Note: SCI association is available for non-Get actions.
Subagents and Actions in native or legacy Agent Builder	Requires configuration. Some subagents and actions require a custom Mule application for third-party system integration. See the Available Subagents (Topics) and Available Actions columns for details.	Requires Mule App Integration: Employee Direct Deposit Management Subagent Employee Leave Management Subagent Employee Expense Management Subagent Employee Profile Management Subagent Standalone (No Mule App Required): Employee Enablement Program Subagent HR Service Confidential Case Management Subagent Manage Employee Resignation Subagent Employee Job Location Management Subagent Employee Workplace Accommodation Management Subagent	Direct Deposit Management Agent Employee Leave Agent Employee Expense Management Agent Employee Profile Management Employee Enablement Program Agent HR Service Agent (for Employee Resignation Management Subagent, Employee Job Location Management Subagent, Employee Workplace Accommodation Management Subagent)	Requires Mule App Integration: Get Direct Deposit Details Action Get Expense Items Action Get Leave Balance Action Get Past Expense Reports Action Submit Expense Report Action Apply For Leave Action Submit Direct Deposit Details Action Update Employee Profile Action Get Object Picklist Values Action Standalone (No Mule App Required): Get Enablement Program Action Get User Profile Details Action Create Confidential Complaint Action Submit Resignation Action Change Job Location Action Workplace Accommodation Action	For direct deposit management: Update Direct Deposit For leave management: Submit Leave Request For expense management: Manage Expenses For employee resignation: Submit Resignation For job location management: Change Job Location For workplace accommodation management: Workplace Accommodation For confidential HR case management: Report Compliant Issue Note: SCI association is available for non-Get actions.

Agentforce HR Service Subagents
Get to know the subagents (previously referred to as topics) included in the Agentforce HR Service Agent template. To get started, identify whether your implementation uses the MuleSoft for Flow: Integration connectors model or a custom integration.
Agentforce HR Service Actions
Get to know the actions included in the Agentforce HR Service Agent template. To get started, identify whether your implementation uses the MuleSoft for Flow: Integration connectors model or a custom integration.