Get to know the subagents (previously referred to as topics) included in the Agentforce HR Service Agent template. To get started, identify whether your implementation uses the MuleSoft for Flow: Integration connectors model or a custom integration.
Required Editions
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Flow Connector-Based Subagents
Use these subagents for a streamlined, no-code setup using the MuleSoft for Flow Connector path.
- Goal Management Subagent:
Handle employee actions related to creating, retrieving, updating, or deleting goal details.
Standard HR Subagents
These subagents utilize the Standalone path and are managed within the new Agentforce Studio workspace. Depending on the subagent's functional area, they operate using either native Salesforce data or an external third-party integration:
Standard Subagents Requiring Custom Integration
The underlying tools for these subagents require a third-party system integration (such as Workday or SAP SuccessFactors) through a custom Mule application. Ensure you have the necessary permissions to use the Mule application.
- Employee Direct Deposit Management Subagent:
Handle employee actions related to fetching or updating direct deposit details.
- Employee Leave Management Subagent:
Handle employee inquiries and actions related to leave balance or leave requests.
- Employee Expense Management
Subagent:
Streamline the expense submission and approval process through the HR Service Portal.
- Employee Profile Management Subagent:
Handle employee actions related to updating profile information, such as address, phone number, email address, first name, and last name.
Subagents with Native Salesforce Functionality
These subagents run entirely within Salesforce and do not require a custom Mule application or third-party integration to function.
- Confidential Case Management Subagent:
Handle the secure detection, classification, and reporting of confidential concerns such as harassment, discrimination, and misconduct.
- Employee Enablement Program Subagent:
Handle employee inquiries and actions related to employee enablement programs or tasks.
- Manage Employee Resignation Subagent:
Handle employee actions related to initiating and tracking resignation requests.
- Employee Job Location Management Subagent:
Handle employee actions related to requesting and managing job location changes.
- Employee Workplace Accommodation Management Subagent:
Handle employee actions related to requesting workplace accommodations and tracking accommodation request status.
- Anomaly Correction (Missed Punches) Subagent
Handles flagging and correcting timecard anomalies, such as missed punches, late arrivals, early departures, and missed meal breaks, or logging a new entry the employee forgot to punch. - Compensation And Rewards Management Subagent
Handles requests related to viewing employee compensation details, total rewards statements, salary breakdowns, bonus calculations, and pay band positioning. - Employee Confidential Reporting Subagent
Handle the secure detection, classification, and reporting of confidential concerns such as harassment, discrimination, and misconduct. - Employee Direct Deposit Management Subagent
Handle employee actions related to fetching or updating direct deposit details. - Employee Enablement Program Subagent
Handle employee inquiries and actions related to employee enablement programs or tasks. - Employee Expense Management Subagent
Streamline the expense submission and approval process through the HR Service Portal. - Employee Job Location Management Subagent
Handle employee actions related to requesting and managing job location changes. - Employee Leave Management Subagent
Handle employee inquiries and actions related to leave balance or leave requests. - Employee Payroll Management Subagent
Handles requests related to viewing employee pay period schedules and paycheck records for a pay period, including earnings, deductions, taxes, and informational records. Also explains pay variances between periods, identifies paycheck discrepancies, and verifies whether specific pay adjustments or bonuses were applied. - Employee Profile Management Subagent
Handle employee actions related to updating profile information, such as address, phone number, email address, first name, and last name. - Employee Workplace Accommodation Management Subagent
Handle employee actions related to requesting workplace accommodations and tracking accommodation request status. - Goal Management Subagent
Handle employee actions related to creating, retrieving, updating, or deleting goal details. - Manage Employee Cases Subagent
Manages all case-related operations for the logged-in employee, such as creating a new case, listing their own cases, looking up a specific case by its case number, adding a comment to one of their cases, and closing one of their cases. - Manage Employee Resignation Subagent
Handle employee actions related to initiating and tracking resignation requests. - Manage Employee Tasks Subagent
Manages all employee task-related operations, such as viewing open tasks, marking tasks as complete, and viewing onboarding wizard summaries. - Onboarding Wizards Subagent
Handles HR user queries related to onboarding wizards and programs available in HiBob. - Paychex Direct Deposit Management Subagent
Handles requests related to managing direct deposit details for employees who use Paychex. Fetches account number, account type, routing number, payment type, value, priority, and start date information, and updates the value or payment type on a direct deposit. - Shift Swap Subagent
Handles employee requests to swap shifts with coworkers via Deputy, including finding eligible employees for shift swapping and submitting shift swap requests.